November 2023 by Lesley Davison
Absolutely terrible service I've been waiting for important documents to come that I know were posted first class 13 days ago they still haven't arrived..birthday card posted from basildon to colchester 9 days ago first class not arrived.Service is a total shambles and you have the cheek to keep increasing the postage unbelievable..I've not seen a postman/postwomen in weeks utterly disgraceful I've had things from China quicker than royal mail post!!!!and they say this is progress!!!! Shocking
September 2023 by Magdalena Buczynska
This is a joke 4h a day ?!?!? And people are wanting to get their delivery are working people !!!and we can't even get our stuff on normal time after we finish the job.This place should be closed completely and the other post offices in basildon should get our things so we can just collect it after work as normal. I really don't know who is running this place!?
August 2023 by Rocko The protogen
My 2 packages are a week late. Tried calling up this post office but it's impossible to get in contact with a real human. Says press 2 to file complaints. Pressed to and it just repeats a message over and over again about redirecting mail then cuts you off. I'm sick of staying in everyday waiting for my items to arrive. I've had plans this week but havnt been able to do them since they never leave packages in the safe place, if you don't answer the door within five seconds (hard for me as I live in a 2nd story flat and and to run down to main doors) then they'll leave.They will ignore you if you talk through a Ring doorbell too. My mum asked one of the delivery men to leave it in the shed next to the house, very loudly, and he looked at the ring doorbell, then left.
August 2023 by Stu
Terrible service twice left a note to leave with neighbour , failed to do so redirected to pitsea post office failed to do so , checked opening times 10am to 2pm on a Sunday , was closed update your opening times
July 2023 by Ash
I am actually appalled with this office. I have been on the phone filing complaints with royal mail all week because of them.I bought some live insects to feed my pets from an online shop, paid for next day delivery, this was on sunday. They was posted early monday. Next day came, no package, "couldn't attempt delivery" checked for a red note, nothing. Next day still nothing, called royal mail and they said they ran out of time to post my package on Tuesday and that they should of posted next day. They didn't even come to my door to post a red note.My Mum went to this office on Thursday with my ID asking for my package, as it's live food and they will die if not brought home. They told her "we're too tired to look for it right now, it's been a long day." Incredibly rude woman. I'm guessing this was the same lady everyone is also complaining about.It is now Saturday and I still don't have my live feed. We have a complaint filed for this office as they let my live feed die. This package clearly has the words "LIVE ANIMALS" on it. And they have let it sit and rot in the post office because they are too lazy to repost it.Absolutely appalling.Edit) I have had several more problems with this place since this happened. Nothing is being delivered on time. Even special delivery by 1pm. It's all coming a week later.
June 2023 by Hyena
If you receive items via this post office. Do not buy expensive shipping. They never post on time. Been waiting a week now for my dogs ashes that were next day guaranteed by 1pm. And another that I paid £15 for that same shipping, both havent arrived. Theyve been "ready to deliver" for days now. Every single item I get from this post office, there's a problem with them not posting on time. DO NOT USE UNLESS YOU WANT YOUR PACKAGE TO ARRIVE THE SAME YEAR
May 2023 by Leah-Marie Moore
The young lady with dark hair at the collection point is lovely and really helpful. The only reason for 3 stars is the fact that my parcel has still not been delivered despite saying it should be out for delivery.
May 2023 by Mohsin Bulsari
I use to visit this post office 3 to 4 times but I m totaly unsatisfied due to one of the #ASIAN LADY sitting their is very arrogant no smile on her face at all talks in attitude with us and doesn't guide us politely with what ever issue we have. She always treated wrongly to us all the time we went their we don't know what attitude she hasUK is not the country of keeping attitude to each other we should always be helpful to each other and dear Asian lady you are paid to to serve us politely and calm ly.
May 2023 by Alicja vilday
Terrible post office! Always busy, always long waiting time, only 2people serving customers yet only them two dealing with self service problems and passport aplications! That should be operating by different members of staff!
May 2023 by Amena Bulsari
I am not satisfied with the service. There is one Indian lady who is always rude and never ready to help. I have been this post office four times and she treated very disrespectfully. She never want to help and also never answer our questions properly. She is having very bad attitude.
April 2023 by Vikki White
Absolutely appalling customer service from the Indian lady!! Always different rules each time a visit!!! The other staff however seem very helpful.
March 2023 by MWANJA PHIRI
The woman everyone is complaining about in the reviews is a problem. Overcharging and overselling stamps/ postage that I haven?t asked for is wrong. If I ask for a 1st signed for, do not charge me for a special 1 day guarantee because you want to even though I?ve said no. It?s ridiculous. Not the first time she?s done this.The first time I let it go. But after today & reading the other reviews it?s a pattern.Last time I?ll be using this branch.
February 2023 by Ashley Primo
Per other reviews, the opening times are incorrect both on Google, and on the Royal Mail website.It's rather annoying, as pictured they have went though the process to update sinage but not online platforms leading to wasted journeys.
February 2023 by Luke Sin
I hate royal Mail with a passion! They can't work out how to use a doorbell or how to update their opening times online.Just an FYI to anyone reading this it closes at 12pm on Monday... (why?!?)
February 2023 by T G
1 person on counter dealing with everything inc travel money. Long queue. Awful understaffing. But been like this on every visit so guess they don't care.
