August 2025 by Joanne Garner
I need to thank the two wonderful ladies that helped me yesterday, I was having a really bad morning, everything that could go wrong did. I walked into the branch and burst into tears. They were both so kind and eased my embarrassment and helped me with my banking issue. Truly an absolute credit to Natwest. Tonight I come home from work and found a parcel from them full of cakes, biscuits and Tea, to cheer me up!! Absolutely made my day!! Thank you so much Kasthuri and Katie, you will never know how much a small kindness has meant.
February 2025 by rasutiaa rasa
I took today cash from cash mashine inside ,and is short of 20 pounds ,I?m on my way home and just checked ,never checked before ,who is gonna give my 20 pounds back???? It?s time to change the bank
June 2023 by Emma Higginson
There?s no counter or place to speak to someone. It?s useless. It?s not a bank anymore it?s a huge waiting area with people looking busy with wait times through the roof. I?m not coming back. I?m changing banks.
April 2023 by Mozamil Khan
Marie was very helpful!
October 2022 by deborah collin
Seen straight away & staff very easy to talk to & get done what I want from them! Friendly staff
March 2022 by gina wise
Staff very helpful, an easy experience.
December 2021 by M
BANK CLOSED UNTIL 07/02/2022.Assuming they are upgrading to a so called "digital bank" its ironic they couldn't work out how to update the opening times on google to reflect its temporary closure.
October 2021 by Philippa Louise
Why not change opening hours to say TEMPORARILY CLOSED. So people don?t waste their time coming all that way. It?s just lazy
November 2020 by Ron Hiller
Nice if the google opening times showed it was closed on Saturdays rather than open in green!
November 2020 by rob gibbons
Always large queues with usually only one cashier working. They seen to be very keen for you to use the machines
October 2020 by David Simister
Laughable bank. Busy as hell. want you to use the machines or online. Closed my local branch moved me here. Execrable service so wanted to close the account. Oh the irony!.Nat West with out a roaring guffaw and spit in the customers face said you can only close an account by going to your new branch.. you did not want.. with passport, cards cheque books and a signed photo of Elvis from the 1976 comeback tour,,, they might let you close it depending on how they feel on that day ...
October 2020 by Michelle Harvey
They have closed the local banks to me so now have a 20 min drive to go to this bank to find only ONE cashier now and the rest boarded off. had to wait nearly 30 mins in the queue. Just not acceptable
October 2020 by the junkinator
Why are banks the only places that still have to close early how can the country get back on its feet if a bank can't even update its opening hours online
October 2020 by Lynny
Says 9am opening. It isn't. Update your details Natwest!
October 2020 by Leslie Judd
Have just phoned Nat West customer service for opening times for Basildon branch and was told 10am - 1.00pm.I was on website at time of call and the times were 10am - 4.30pm.I told adviser this and he agreed those were the times for Basildon on website page but they hadn't been changed since the lockdown started in March.How long does it take to update website pages?
