Mobile Phones & Accessories in Basildon, Essex

“Level access, queue outdoors sometimes because tiny shop with no aircon at rear(wheeled access may be awkward but possible). Even preCovid it was squashed. Good standard of help for simple jobs, brill for sales, complex account changes they always tell you to go online. Elderly or non-tech people try the Bluewater branch for face-to-face help. It's a journey but they are good!”

“Good place for your gaming needs but due to times they have hands tied for restocking, so reach out on twitter for your questions before risking getting the marlaky to isolate for 14 days, it saves time but need to give time for replying”

“I popped into Three the other day to have a chat about my options of a new phone and contract as my one was very much on its deathbed. I spoke to an absolute star of a sales representative named Emma, she went through all of my options and didn't make me feel pressured on choosing any particular make, model or contract. She let me go at my own pace to look at what was available and within my ideal price range and we settled on an honor 400 pro. (Great phone by the way!) Going into the Three store in Basildon very much felt like walking into the home of a good friend thanks to Emma, she made me feel exceptionally welcome within the store and within her presence, so easy to talk so and such a bubbly, infectious personality! I left the store feeling extremely happy with my new phone and contract in tow. It's sales representatives like Emma that absolutely make businesses like Three shine and I highly recommend people visiting to have a chat with her, she is next level amazing.
Thank you once again!!”

“Fantastic customer service second to none!
I was very unhappy with my current brand band provider talk talk. Spoke to phan at the Basildon branch, and the information she gave me lead me to sign up without hesitation. Fantastic knowledge. So helpful and informative. Informed me of bonuses and extras. And keeping my costs low while still having Fantastic service.
Really can't recommend phan enough she is top of the class and I belive she should train all new staff in all stores and branches to ensure the customer care and satisfaction you receive will be 1000% ! Thank you !
My transaction I'd Sbl-1000000758422411
To prove that I am a genuinely happy customer ! Xxx”

“I popped in the Cex store at basildon today
And the staff were very helpful
I asked them about a couple of things I was looking for, and they were so very helpful in locating a couple of items
Thank you for your help

The store is like an Aladins cave of excellent stuff for you ? and It is great to have a good look at all the interesting hitec and games ?
You wonder round in the store for days. And also look for an excellent gift for someone or treat yourself
I reward them ? plus gold stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ plus for their help”

“Yes we had to wait a long while to get served but poor Kelsey was there on her own. She was efficiently dealing with 2 customers at a time. When it was our turn, she dealt with a faulty phone issue in good humour and went above and beyond to get the ok to order us a new phone. When we collected it, Tom was again beyond helpful. He took the time to set the new phone up for me as it's something I find difficult. This was despite the fact once again, he was on his own. Well done both of you.”