January 2024 by Ria J
A big thank you to Danielle and Adam who went out of their way to be helpful even though it was closing time. Excellent customer service.
December 2023 by Nicky Shepherd
Wow, I have to say a big shout out to Danielle and Ruth. Customer service was absolutely fantastic and at such a busy time of year.Honestly girls I take my hat off to you. You literally saved my XmasHope you get time to chill out too.Thank youNicky ?
December 2023 by Danielle Hope
I visited this store for the first time Friday, Danielle and Jo were so helpful and showed perfect customer service! I got there just before closing time but never once felt rushed and Jo even helped to carry out and help me to the car! Great store and brilliant staff, thank you!
December 2023 by Catherine F
I was looking for a particular item and the staff member was so kind and helpful in helping me try to find it, and various colleagues also came to help! They all went above and beyond and I couldn?t be happier with the service.
December 2023 by janet Craven
Love this store, lovely staff and a great selection
November 2023 by Mario Martin
We had a terrible experience at Mayflower Basildon M and S on Saturday 4 November at 12:50. My wife and I regularly shop here but on Saturday 4 November we were subject to discriminatory treatment by staff. We used the self check out tills and had a number of errors scanning items which required help rectifying. We made sure to scan every item and paid for eveything. Upon leaving the store we were called back in and told that we 'had not paid' for all the items which we had.We were then taken to a normal till and they went through every single item in store in front of all the customers which was very embarassing and humiliating. Once they had done their 'checks' we were then told by them there were no issues and every item had indeed been paid for. We both felt discriminated against and are people of colour. We told the staff that they need to check their self check out tills as they often malfunction, their reply was 'our tills work perfectly' and they were having alot of problems with shoplifting.We both earn a good wage and have no need to shoplift.This is highly discriminatory and felt like a stop and search action. We will never set foot in this store again. I am also going to post a negative review on Trustpilot as the paying public need to know about this discriminatory incident.Very aggrieved ex-customers of M and S
October 2023 by Sarah Cook
Always good options.Good new revamp, shame they got rid of the cafe but I suppose times change!?
June 2023 by Jordon
Clean and tidy. Good choice of food and drink at reasonable prices. Bakery section had a wide selection.
April 2023 by Carolyn Brown
Couldn?t find what I was looking for today and gentlemen called Chris who works there went above and beyond helping me thank you
February 2023 by Irene Warren
Easy parking and great selection of food.New layout takes a bit of getting used to. Toilets at the rear of the store.Lack of coffee shop is to the stores detriment.
December 2022 by Soraya Khan
Fantastic store, so easy to find items.
October 2022 by Terry Churcher
Good quality food and shop is very clean.
October 2022 by Alicia Salgado
I had Natalie processing a discount even after checkout so I could get my money back, even though it was my fault really. Very happy with their customer service. 100% recommend! Thank you, Natalie ????
August 2022 by r1 2004
Excellent M&S food store but limited menu options in the in store cafe
August 2022 by Rick's Kitchen
Slow service from the staff. Not enough tils open during lunch time hours and the self check out tills are a joke always issues and problems. I stood around for 10mins waiting for someone to help. Joke.