February 2024 by Steve Lees
Best DHL depot I've seen. Brand new and very well organised. Plenty of parking for popping in and out, they even have electric car charging points. Staff at the reception are extremely helpful. Recommended.
January 2024 by A G
Excellent customer service, very helpful staff.
January 2024 by Mac
All good for sending
October 2023 by Usman Sharif
I booked a collection from DHL Express and the driver did not collect that day. As it was a high value item i went to this depot after work, arriving at 6.50. The depot closes at 7 but when I rang the bell I was told that they only accept drop offs before 6.30 even though the DHL Express website doesn?t mention this.I explained that I had only made the journey as the driver had not collected and now that I was there could they take the parcel even though it wouldn?t leave their depot until the next day. I showed the lady at the desk proof that a collection had indeed been booked as I had e-mail confirmation.Upon seeing this she said ?give me a minute? and went in to the office. I then waited another 10 minutes before ringing the bell again at which point they were laughing in the office. I waited another 5 minutes and then left the depot at around 7.15 as they clearly had no intention of coming back out.I don?t even mind that they didn?t take the parcel but it?s just human decency to come out and say that after you have checked. Appalling customer service. Through my business we have dealt with all of the big operators over the years and this is my single worst experience.
September 2023 by Jan H
What lovely helpful staff. Amazing service wont hesitate to use again.
September 2023 by Janine Hoy
What lovely helpful staff. Amazing service wont hesitate to use again.
July 2023 by Gina Cleere
The lady was very helpful but unfortunately they didn't take my type of parcel at this depot. She kindly gave me the address of the local one that did. Its a bit confusing to say the least but the staff were lovely. Parking out front of reception
July 2023 by Frank J
I have been sending documents from this DHL depot for over 5 years and always received a good service. Today was different, the lady serving me was rude and told me she couldn?t put car keys in the document envelope because it wasn?t allowed and those that have been doing it for over 5 years were wrong. I wouldn?t accept that, she called her manager who came and explained that it could be done. From then on, she was cold and obnoxious making me feel uncomfortable because she was made to do what she had insisted she couldn?t do. Whats with these jobs worths? Disappointed might have to find an alternative depot.
July 2023 by alan ryan
Prompt delivery very good
May 2023 by Marie French
Fabulous service @dhl express Basildon my package is in excellent hands -was checked & packaged up for me, very quick excellent service well done Kate & Chewy (Michelle)
March 2023 by Arpad Nemeth
One of the worst service i experienced not professional and very bad on update.Useless staff with attitude and he even told about my attitude when I told him to pack my goods back the same way as I packed because he just completely ruined.Do not use this depot but better to stay away from DHL as they have no idea about business ?I tell my business partner also do not use them as they make it very difficult to send a parcel and ruin it as well.Never again dhl and definitely not this Basildon depot with this guy????I had nothing but problem here but I make sure last time I been here.Not poor service no service at all.Unprofessional unreliable unacceptable.
January 2023 by Surya Naredla
Go with your ID proof with your current address on it. Or else it's a hassle even to send a tiny paper.
January 2023 by Jamie Eaton
Quick process unloading friendly helpful staff
December 2022 by Simon Tinney
Very very slow process to get a small envelope to the Philippines.Also cost £38.
December 2022 by Ian Cole
Not a good service for me. Ended up losing a very rare item due to someone not getting a memo
