March 2024 by Klaudia S
lovely staff!!
March 2024 by Mike Evans
Lovely flat white coffee for me, cappuccino, and Americano. Tasty and the staff were friendly and helpful.
March 2024 by Daniel Ven
Lady called Monica with blonde hair verbally abused me while was serving me. Absolutely shocking, the way she was talking to customers unacceptable. What a rubbish service never coming back.
February 2024 by George King
Never visited it. I only walked past the place. ?
February 2024 by Anita Iordanidou
The worst cappucino ever and what is worst the second one was even more dicusting than the first one! What happened with Costa? I have been the cutomer for many years but staff who says you are not pleased with anything (that was just wrong coffee) is absolutely not acceptable. More training on customer service and making the right coffee is absolutely essential in Basildon branch. The rudeness can have roots in lack of right training unfortunately. What a shame. We went to the Lounge. The coffee and service was really good.
January 2024 by Indie Sanghera
I ordered a hot sandwich and a latte. The sandwich was still cold in the middle, and the latte was lukewarm.I told the staff my sandwich is still cold and the mozzarella hadn't even melted and the Costa employee said we would put it back in, but it will burn. Luckily, another employee said I'll make you another one. Why would I pay £5 for an untoasted or burnt sandwich. Overall a poor experience.
December 2023 by Robert Sharp
Worst Costa I've ever been in. Had to wait ages as customer in front ordered 9 drinks.
December 2023 by Henry F
They do not accept 50 pounds note! Joker coffee outlet! Isn?t my 50 pound note is a legal tender note in uk??? This is the most ridicules information I heard on my trip to UK! You are driving customer away!
November 2023 by Janell Pinnell
The best coffee in town and the staff is awesome.
November 2023 by Julie Bowry
Lovely place for a social meet with great
November 2023 by MIMI GIGI
Not the best! Coffee was Luke warm! Plus asked about a game on the app staff didn?t know anything about it!So what?s the point in the app called crack the code! That no one knows how to play it!Not impressed
October 2023 by Jody d
whilst going to Costa for a nice catch up with with a friend, we was in shock to have witnessed such unprofessional behaviour towards a young member of staff by her manager who goes by the name lily, I looked out for this bullies name as I couldn?t believe the way she was treating this young staff member in front of other members of staff and customers. This young staff member was well presented, kind and well mannered, whilst this lily came across rude abrupt disrespectful and showed nothing but intimidating behaviour towards her, making sly remarks at everything she did. How could you treat any person like that and in a public place? A young girl who was clearly learning on a job being put down for everything and could clearly see the upset and knock of confidence ! I?m sure there have been plenty of others who have witnessed the unprofessionalism as this was not done discreetly, so please always report and stand up to bullying!
October 2023 by nikkimiller343
It?s not often that I feel the need to write a review but wow? this Costa coffee branch warranted one! The coffee was fine, the food was fine and the majority of staff were fine. The manager ? a nasty, horrible individual called Lily I believe. My friend and I meet regularly here and whilst we have noticed and commented upon the managers rude and abrupt manner before, we were shocked today to witness blatant bullying of this managers staff team! There was a young girl with long hair who seemed to bear the brunt of this woman?s anger. The girl was polite and pleasant to everyone we saw her engage with including us but her manager seemed to direct lots of inappropriate snipes at her. The girl looked visibly distressed at one point and even a customer on another table commented on the unprofessional way she was being treated. Whilst the coffee was average, the service was distinctly unpleasant and the manager puts me off ever returning! Awful.
September 2023 by cathy_goldsmith123
My manager ordered drinks through Uber. One of the drinks was incorrect. She is diabetic and therefore when her latte tasted of vanilla, she couldn?t drink it. The telephone number to the Mayflower store in Basildon does not work, nor can we reach head office. I drove to the store and asked to speak to the manager. Her name is Lillie. Explained to her that the order is incorrect and I have had to drive there as cannot speak to anyone as cannot get through on the phone and she just lost it, in front of the whole store. ?We are only human, we make mistakes, take it up with Uber?. I told her, it?s not Ubers fault but her team for not checking. And I?m sure if she was in my shoes she would be upset. She then said ?well, do you want to kill me!? Seriously what a response. Even the customer next to me said ?are you alright?. Firstly Lillie, you should be ashamed of yourself, conducting yourself in front of colleagues and customers in this way. A bit extreme I told her. I just took the new drink and walked out. I think the trip advisor members will make up their own mind and for Costa head office, you need to train your staff on quality customer service. What an absolute disgrace
August 2023 by Lori
Lovely experience and very friendly staff, I've been served by Monica, 10? for her
