January 2025 by Andrew Harrison
Ordered a steak, when it came it was just fat and gristle.
I was in the bar area and a few regulars shouting and swearing.
January 2025 by Carrie Blackery
Watermill, Basildon, Essex. Unfortunately the boiler had broken down, which the staff had told us so we knew we would be chilly. We went into the ?continental food? area to be greeted with empty surfaces, no milk, a non-working coffee machine, several stale pieces of bread in an otherwise empty basket, rock hard pastries and a single bowl of yoghurt pots. We then sat at our table and a lovely waitress came and took our breakfast orders (floor staff were lovely). Whilst she took the order to the kitchen there was a sudden eruption of a VERY disgruntled chef who was shouting that if the company wasn?t happy then send him home! It was an extremely unprofessional and aggressive outburst that I would expect him to be removed from the company. Not only did he embarrass himself but also his fellow colleagues who were trying to make the best of a bad situation. His tirade made us feel so uncomfortable that we did not trust the he would prepare our breakfasts properly or safely so we spoke to the lady who served us and explained that we wanted to cancel our orders and leave. She was very apologetic and understood. It was such a shame that they had to deal with the chef too on an already stressful day. We won?t be going back there sadly as it is in fact somewhere we often visit and this is the second time in a row recently that the we have been let down here.
January 2025 by Alex Nalivaiko
Very friendly and home like atmosphere! Food is delicious. Very special and friendly service by a waitress Lynda! Very professional and quick service. Will definitely recommend to anyone and will come back again!!! Thank you
January 2025 by Keith Gregory
Warehouse issue lead to limited pastures, staff constantly apologising for something that was out of there control.
January 2025 by Kristina Beales
Burnt scrap ends of food lipstick around the glass twice watermill you've gone downhill
January 2025 by tracey mac
Disappointed for breakfast today.
The full English we ordered came out like warm. We knew there was no eggs, crumpets,sugar,pancakes,Danish pastries but we thought dont worry we will still enjoy coz it is cooked fresh. Well it was cooked fresh but left to go cold.
Don't be having another breakfast ever again here.
One good thing the waiter was full of beans and happy..nice chap.
January 2025 by John Scrivener
Went there new years day, arriving around 2pm , for an impromptu lunch we haven't visited here for some time ,the pub part was very quiet and looking through to the dining area, it appeared the same, quite odd we thought for a new years day, we eventually got seated ,after I found a member of staff to confirm that the restaurant was actually open, we were advised that a couple of items on the menu were unavailable, we both agreed that the atmosphere was lacking and the decor was tired and grim, we both eventually ordered our choices for dinner, ten minutes later the waitress returned to say what I had ordered was not available, and presented me with a menu, with menu items that had a tick next to,
I was told that these were not available to order, sadly this represented nearly half of the menu items offered, We left the restaurant without further ordering, vowing never to return.
I'm sure other people have had a good dining experience here, but for us it was not to be.
December 2024 by Sharon Stringer
Waited all year to have a family Christmas dinner so booked the Watermill for 12 of us big mistake was booked in for 2.30 didn?t get seated till 3.45 4.10 for starters the staff was unhelpful and by this time we all walked out our family Christmas dinner was spoiled the atmosphere and restaurant looked shabby and dirty will never walk in there again for all of us 653.50 for the meal we didn?t have so have put in loads of complaints to get our money back and I will get our money back I will take it further our family meal together what a joke you are Watermill
December 2024 by Sam Mildren
We booked Christmas dinner, we turned up on opening time and still 2 and half hours waiting with no food. Absolutely horrendous experience for us as a family. Got offered no good will gesture. Can?t believe the service we have received here.
We have an autistic 7 year old and a new born baby so they decided to seat us upstairs with a pram we had to carry.
Just awful our son got his food and we are still waiting for ours.
The outcome we got was unacceptable.
December 2024 by alan firth
Loads of food off the menu as problems with the supplier. Pub empty and lacked atmosphere. Pub is quiet dirty. Last visit.
December 2024 by Christylee Osborne
Went there with work on 13/12/24 booked well in advance, nothing available on menu , food was dropped on the floor during service, never again
December 2024 by Hannah Hughes
Half of the menu wasn't available
December 2024 by MICHELLE HUTTON
Cannot answer concerning food or drinks had table booked for 1.e0. Was informed on arrival cannor be seated till 3pm or we could order bar food so my group decided to have bar food. Waited 20 mins at bar area waiting to be served through no fault if bar staff gave up and left. Abs disgusted no prior warning via email or phone call. Will definitely not return bye bye
December 2024 by Steve Elles
Food i ordered washing the food they bought out lucky it was still gluten free
Dietary restrictions: Gluten free
December 2024 by Karen Gale
Brilliant food, excellent service, Katie was fantastic and bubbly and Chef Michael cooked my steak to perfection, as a Kitchen Manager myself I can honestly say I would be very proud I was Michael's Manager..
Fantastic can't stop talking about the meal!! Well done to you all.
Parking: Lots of spaces, free to park as long as you put your in your car registration
