March 2024 by Bas Boy RC
All I can say B&Q are going down the pan, items I have needed and have got from there before now not stocked here at all. Many items have to be posted pushing the cost up, not too bad if needing a few items but one thing pointless.
February 2024 by Kevin Jacob
It has loads of DIY stuff
February 2024 by Rebecca
Check what you are buying before you leave. Bought two tins of mixed coloured paint. One was correct, the other they hadn't added colour to and it was just white emulsion. Rather than apologise and offer to get it sorted out they blamed us for not checking it! Completely the wrong attitude when it is their mistake.
February 2024 by Josephine O'Meara
Annabel was really helpful when buying and returning multiple items. She offered great advice and was a real credit to the store.
February 2024 by Peter Harding
Abbe on kitchen and bathroom, went above and beyond to help with a problem, cannot thank you enough. Top customer service.
February 2024 by Nadir Dar?o?lu
It's great for shopping, but what it lacks compared to other B&Qs is that it doesn't have a food truck that you can grab and go.
February 2024 by Gill Harper
Had everything I needed
December 2023 by James Laudat
It's was all so much good.
December 2023 by Carlos Florez
Awful customer service, I bought a kitchen water tap, their own brand GoodHome and their staff in the Basildon store refused to change it saying that the tap have 1 year guarantee when on their website said 10 years. Then I called customer service and I was shocked to hear the lady from their own customer service saying that they were even refusing to helping her and she would escalate the matter?. What a joke this company is ??
December 2023 by Dave Wills
Why on Google do they say you open at 7am and after getting up at 6am to arrive at store to find out you don't open to 8am to say I am annoyed is a under statement, b&q get it altered
October 2023 by Stevo H
Make sure you check your bill. These chrome towel rings were priced at £8 and went through the till at £17. The label on the price tag actually said "chrome towel ring". When I questioned the anomaly, they said it was a different bar code, no apology or anything, very poor customer service from manager. So make sure you check prices before presenting your card. Strange how the errors are always in their favour and not the customers ?
October 2023 by Gemma Castle
There were three members of staff in particular who made my absolute day! I was a little overwhelmed and they were patient, very helpful with loading my car for me and did everything with a smile and kindness. Staff really do make such a difference when shopping alone and a little unsure!
September 2023 by James Prichard (jayprich)
B&Q is very convenient to have locally. Neither specialised builders merchants nor general superstores stock all of this stuff. Quite a bit of it is low-end plastic though, so pick and choose and think about the planet before you buy.
September 2023 by Spartan & Family
Always have what you need. You can also order for collection
August 2023 by Emma Doman
This store never has what we need in stock apparently it's a smaller store. Opens at 8am on Saturday rather then the advertised 7am.