December 2023 by Alex Cole
Online experience very quick and easy but in store (Uckfield) there were not enough staff to provide the we:fit service and serve all the customers in store in a timely manner - a sign saying ?short-staffed? also doesn?t look very professional, maybe put an advert for vacancies instead
December 2023 by WrathOfHunter
Went into the UCKFIELD branch this afternoon to have some lights replaced. Spoke to Jordan at the front counter who served me. Was very polite and efficient with her service. Then I met Steve, the mechanic. It is clear that he wants to do the best by his customers and do a good job, very meticulous in his approach and cares about attention to detail, very sweet guy. Between the two of them, great level of service, demonstrating what good service is all about. Well done to the two of them!
December 2023 by Stuart Morrison
Ordered online. Online tracking and text received saying I would be told when item was ready. Two days later. Nothing. Try finding a phone number to call. Impossible. Went to shop. My item was sitting there ready. Appalling communications. Item appears ok and staff nice enough.
December 2023 by J HY
Just wanted to say a huge thank you to the staff last night who helped me in my endeavours to get home with a faulty windscreen wiper motor, your kindness was really appreciated. All the best,Jack
December 2023 by Peter Heaton
I had to go and get a faulty car battery replaced under warranty. On arrival, there was a notice that warned they were short-staffed and there could be a delay. I thought this was a nice touch that managed expectations. I was able to explain my visit to the cashier almost immediately and only waited for a few minutes before I was attended to. The battery was replaced without any quibble and an alternator test completed at my request. Well done to Sophie, who did a great job working out how to release the battery clamp.
December 2023 by Anita Frater
I would like to give a big thank you to staff in Halfords Uckfield this afternoon in helping sort out a problem with an online order. For Steve who did my car check. To the gentleman who fitted my car battery & the woman on the checkout helping me out with the in store phone as my network wasnt working. You were all extremely helpful & patient on what was a very busy day in store. Very much appreciated.
December 2023 by Jon Simes
Excellent service today from Steve at the Uckfield Store. Went above and beyond to resolve a tricky issue with Rear Wiper, which saved a more expensive trip to a main dealer. Despite the store being very busy Steve was polite, professional and gave his undivided attention throughout
December 2023 by Julie Spencer
Efficient and friendly service at a convenient time. Staff were helpfull. Steve who fitted my new headlight bulbs was polite, thorough and knowledgeable.
December 2023 by nicole winter
17/11/23 Steve changed my bulb for me and was really helpful and informative. Really great customer service. Lady behind the till was also really helpful and friendly! Thank you
December 2023 by Overjo (Overjo)
Very helpful staff at Halfords in Uckfield, however there was an issue with the inrow screens. Having put my car details into the search criteria, it listed Hal5W30 motor oil. I know this to be incorrect as it should be Hal0W30 and they confirmed this at the checkout.I didn't feel my informing them was going to result in a correction and i believe i had this problem several years ago.RegardsJohn
December 2023 by Oli (Moo)
Steve is a great source of knowledge and help whenever I need advice regarding my car. Personable, informed and straight talking.
December 2023 by Catherine Bates
Went to Uckfield halfords today, they were understaffed but Steve was so helpful, he was very apologetic for our long wait. If it wasn't for Steve, we would have left and not waited an hour. He was even going to come and find us in McDonald's as we were so bored. Lovely guy, hope he gets a payrise. Has the knowledge of a dictionary and such a friendly,polite guy! Thank you!
November 2023 by Pete Lowe
Blown away by Steve at Halfords Uckfield today....they were massively understaffed and rushed off their feet but he was so incredibly helpful in helping me sort out a stereo for my van. Its was a really tricky task to find all the right bits but he was nothing but helpful! Superb customer service, what a star!
November 2023 by Emma Jordaan
An amazing man called Charlie, helped me on Sunday, 29/10/2023, to charge the battery of my car where I got stranded at Tesco. He was so helpful and understanding.I left my daughter, who was unwell with an eye infection in the car, with the radio on. I thought it would take only a few minutes. Unfortunately the queues were so long. I got back to the car to find the car unable to start.I called around to find help. No one was able to help.I then walked to Halfords. I was desperate and not expecting help. Charlie called for assistance to cover and walked all the way to Tesco to help me.I can't tell you how impressed I was! So touched with his compassion and care. He read the instructions on the 4-in-1 charger and got on with the job..I am so very grateful for your help Charlie. Thank you so much for going out of your way to help a complete stranger!I appreciate it so much and will continue to support Halfords, Uckfield, as much as I can .Thanks again Charlie .Kind regards,Emma Jordaan
November 2023 by Leah Hockley
Great staff service, Steve was really amazing, even on a rainy night he still came out and did a fantastic job on my car!
