March 2024 by Heather Byrne
New computer system causing problems. Delays to pharmacy processing prescriptions. Staff overwhelmed.
December 2023 by f i
I can only imagine the strains on the pharmacy and do appreciate their hard work but the Lady on the counter seriously needs some re- training on how to speak with customers, I witnessed people being polite to her but nothing back apart from a scowl and no empathy whatsoever considering where she's working. This is not the first time I've witnessed this so maybe she should look for a less customer orientated job or start realising that it's not just a bag of medication for some it's life saving.
October 2023 by Imran
Good friendly service and good advice.
October 2023 by adam slack
Great staff closes for lunch.1230 - 1330.But there's a great cake shop for tea and a snack a few doors away.
February 2023 by Gemma Dartnell
Very rude staff, no customer service skills. Go to boots or sainsburys, even the doctors are aware of how bad it is in there.
February 2023 by Amber Page
Such an amazing nice team of people always happy to help. Thank you.
February 2023 by Silvia SSHerrera
Very friendly and helpful staff, thank you!
February 2023 by Robbie Katsandreas
Very friendly and efficient, had what I needed
November 2022 by Margaret Rice
Amazing service.The pharmacist was worried about a medication my Dr prescribed. He phoned me after a few days to find out how I was doing. He was kind, patient and very informative.The receptionist is always polite, efficient and helpful.First class service all round.
November 2022 by Bradley Taplin
Awful experience, went with a prescription which included four items that were identical and on the same prescription and was told I had to pay for four prescription fees. Refused to pay and looked up the guidance online which clearly showed I had to only pay a single prescription fee. Printed said guidance off and took in and the sunglasses wearing pharmacist said "you said you were going to another pharmacy....go to another pharmacy!!!" Boots honoured the single prescription price. The sunglasses wearing pharmacist would be ideal for running a flat roof pub!
November 2022 by Kathleen
I was told they wouldn't redeliver for those that are housebound (patient 93) if they don't make first delivery. I am surprised at this as MDS in Peacehaven have always attempted redelivery the next day without problems. Also, they don't seem to order enough stock in advance, and we are constantly chasing prescriptions that they have had for a considerable length of time. Not impressed.
November 2022 by Ruth Rose
They have served me well for over 15 years. They know the patients of the two medical practices across the road
November 2022 by Tracey Stalberg
Rude , I entered shop and no one acknowledged me, lady then came over and I asked if they had the item prescribed - she wandered off and then came back and said - no - not I can get it or would you like to try etc - won?t try there againNeed much better customer service !
November 2021 by Colin Shevill
Nice staff always kind and helpful
November 2021 by Terry
Always helpful and polite.
