January 2024 by J
Waited 35 minutes for a milkshake and a caramel latte, eventually got fed up of waiting and went up to thr service counter to see if the order had somehow been lost. Turns out the milkshake machine was broken and they did not have the ingredients for the iced latte. So, 35 minute wait for 2 cold drinks to find out they couldn't even provide what I'd paid for.Would have been nice to have been informed.
January 2024 by Pedro Jesus
Wrost mcdonalds i have visited.Made my order and have been asked to park the car up and wait.I have waited for 20 minutes for someone to bring the order, then i gone back to drive-thru window and park there until they served me.In 5 min they decide to give me my stuff that i gave orded.Staff and service very bad.
January 2024 by Vtrstorm
Food was cold waited 20 min for 3 burgers and nuggets drive thruThis place is the worst McDonalds in south of England
January 2024 by Roger Patel
Breakfast was a little disappointing, the size of the muffins have shrunk, but the filling is still much larger, hence a bit of a mess when you bite in, I had the Double Sausage and egg meal.Staff were very friendly and service was quick.
December 2023 by James Stace
Couple of months back got told to park up for 1 CUP OF COFFEE!?today 1 cup of coffee, 1 cheese burger & reg fries - again told to park up, which is normal for Newhaven mcds chips were under half full and stone cold, so was the cheese burger along with a 15 minute wait. Will be avoiding in future!
December 2023 by Michael T
More times than not, when I go through the drive, through, I'm told to park up and wait. This has gotten worse since they started delivering. It is a joke if you can't handle the demand, don't do it. The whole point of a drive-through is to order and pick up, not order and park and wait.
December 2023 by David Rose
Went in for lunch with my wife on the spur of the moment. Ordered and having a disability went to sit down. Unfortunately I cannot bend my right leg so looked for an appropriate place to sit. Imagine my horror to find all the furniture fixed to the floor and there being no way for me to sit comforfortably. Ended up perched on a bench very uncomfortably and it not only ruined my meal but was embarrassing as asked two other tables to swap to see if I could get comfortable.
December 2023 by claudia bamford
More like slow food. They provide priority to delivery drivers and walk in customers than the drive through. Expect a long delay if you do the drive through. Don?t bother going.
December 2023 by Auto Villers
Shocking, order made at 20:50 food get handed at 21:15?. 25mins, burger cold, end up with a wrap from an another order made 10min later than mine! There were at least 25 burgers ready waiting to be bagged but nothing was happening. People on drive had to wait more than 30min to get food?. The guy walked at least twice outside with the same order?Bin inside the restaurant were over fulled? Delivery driver was waiting for 15min for a second order with the first one in his bag opened?.I think this is the worst experience in a McDonald I have ever experienced!Faster in a pub?.
December 2023 by Ana Maria Radulea
I went there once because we were passing through, after ordering the food we went to wash our hands, and the toilets were horrible, the sinks were very dirty, the toilets too and there was dirty paper on the floor.What surprised us is that we ordered food to eat there and they gave it to us in a bag to take away.The "restaurant" if you can call it that, leaves a lot to be desired...
December 2023 by Dread Waaagh Gaming
What is the point of drive through if every order you park? I'm sat with 7 other cars all waiting and its not even busy they're just incompetent (management)Further to that they just brought out my order. Missing an item and the burger although having a sticker saying remove cheese still had cheese in it. Useless!
December 2023 by Grace Perera
food ordered though the drive thru at 6.15pm and got parked up. 40 minutes later we received our food. It was cold and food was missing. Went in and waited another 10 minutes to receive my missing food. It was just chaos in the store. Honestly it?s not the first time this us happened at this McDonald?s. I understand it could have been busier than normal but waiting 40 minutes parked up and still missing food is just shambles.
December 2023 by Martin Retter
Went there this evening with my children the place was very busy being a Friday so I expected a little wait. We ordered our food couldn't find a clean table. Asked member of staff to please clear and wipe over table. They completely ignored my request. So I picked up the spary bottle and cloth and cleaned table myself. We waited 45mins for food. I had to go ask for it multiple times. The food came out stone cold the order was wrong. I asked for a refund. I had to wait a further 15mins for a manager to come over. Her response was you opened the food so there can be no refund. I pointed out nothing had be eaten at all. The food was picked up put in the bin. I then had to wait 10mins to get a refund. So hour and half to get no food get spoken to like we done something wrong wanting hot food. This place is a disgrace.
December 2023 by Matthew Neill
Stopped for a quick snack with my elderly father during a drive out. Dined in at the Newhaven branch which is a mess, poorly managed and took so long that most of the food was only lukewarm. Toilets also dirty. Very disappointing indeed.
December 2023 by Mark Dunkling
Used the bathroom to wash my hands before I ate, walked in and it smelt of urine, paper on the floor, horrible. Food -Chips barely warm, burger not much warmer. Can you just supply hot McDonald's like the way they do in most McDonald's around the world. UK McDonald's is the worst in the world for the food being hot. Was not impressed ?
