February 2024 by Lara Jo
Unfortunately had an awful experience here after drinking one of their hot chocolate and after thinking it was a one off or maybe it was just me I was horrified to hear this week someone else informed me that it had also happened to their family members last week thankfully not causing so much damage but still making them violently unwell. We attended the cafe for a small meeting we ordered hot chocolate and coffees and sat in the first red flag being that the tables were sticky and there was a lot of flies around. To the point that they were landing on our table and on the sources. Within about 30 minutes of finishing up and leaving I'd started to become quite violently unwell like I never had been before this ended up with just over 48 hours of being incredibly sick and an a&e visit. This is due to the fact that whatever was in that drink and a combination of what your body does when you get poisoning had caused third degree burns. This resulted in being in dressings for over 6 weeks bed-bound for the two of those weeks and just over a year to almost full recovery this does not include recovery of nerves that were completely damaged. I have never returned since. Please think twice before attending one of their venues.
December 2023 by 857geoffh
Situated within Tesco, this Costa Coffee is a welcome break when you are shopping. The staff are friendly and helpful, the seating is comfortable and the coffee is up to the usual good Costa standard.
December 2023 by Simon Jennings
Very dirty tables. 3 trays of dirty used cups and plates on my table. 1 tray was collected, I was told by a miserable red headed lady member of staff to put the other 2 on the window sill as "I can't carry any more" The trays sat there for nearly an hour.My visit of an hour, not once did I see her clean a table. No sign of a cloth or cleaning products being used.It's just disgusting.
November 2023 by Hamish Allan
Came at around 16:35 for a coffee so my disabled partner could have a break from walking around before our shop. Tried looking at the drinks menu for a while (it plays videos in between menus that we have to wait to finish lol). A woman served us and said hi to get our attention and then snapped it a second time I assume because she didn't hear my hi in response. Was genuinely taken aback for a moment at how rude she was being (we were the only customers, it wasn't busy). She told us they couldn't serve food as they're closing in 10 minutes (they were closing in 20 minutes) which probably could've been specified as hot food as they could still serve cakes etc. Throughout serving us she was just rude and acting like she didn't want to be there. The other man working made our drinks and was actually nice and decent (and normal). She treated other customers after us better so I'm not sure what we did that set her off?
November 2023 by Meg Ward
Three members of staff cleaning and restocking- not serving when there was a queue of6 people. I know Costa is a chain, but apart from making load of money like other chain coffee shops how do they not have to prioritise customer
October 2023 by Jonathan Vernon
The first for a riverside view in Lewes. Friendly staff and quick service.
October 2023 by john g
Well my second visit this morning and I gave the woman benefit or the doubt she might have had a bad day yesterday but it would not Sean so, she is rude, and no customer service at all lacks customer skills I am sure I am not the only one who can see this when she is on. Train your staff as she needs training
September 2023 by Dyloi
What a lovely team members...we had coffee Sunday late afternoon. (17/09/23) Both of the team members very so attentive, kind and went out of their ways. They are real gem for Costa
August 2023 by Andrew Braid
Travelled here. Parked. Walked in. Queued. Rude red headed lady at the counter just said we aren't doing cold drinks. No apology. Cold and stony faced. Awful service. Won't be visiting again.
March 2023 by Madeleine J
Don't normally write reviews but the customer service was so spectacular I felt compelled to. The gentleman who was serving did a phenomenal job from start to finish both times I went in (unfortunately I did not get his name). Would go again just to see him.
January 2023 by James Cooper
Not bad
January 2023 by Leanne Lewry
Extremely rude staff, no customer service skills whatsoever.We was made to feel like it was an effort to take our order.I asked for the toblerone hot chocolate and was told it was no longer available which I understand it's a promotion offer but when I asked what other flavours there were the girl made out like it was a issue having to tell me them.I then asked for my hot chocolate to be made with skinny milk before I paid. I watched the other girl poor mine and someone else's from the same milk pot who hadn't asked for skinny milk as she had looked at the screen to start making the drinks whilst I was still ordering so there for I know it was made with semi -skimmed milk. I have a intolerance to milk and can only have skimmed every so often.The tables were also extremely dirty with lots of ring marks and spills from other customers where the cups had been taken but no wiping of them had been done.Staff need training in basic customer service. Definitely won't be coming back
December 2022 by FijiJames
Not a bad latte but nowhere top of cup and not a patch on the earlier cafe hero latte. Not such a warm feeling here but it has been snowing and the three hours parking is welcome!
December 2022 by ifort61
We visited twice during our trip.Usual great coffee, but the staff were so friendly, polite and kind and so we wanted to give them the best review possible, nothing was too much trouble. The staff in Lewes Costa simply add so much to great coffee Thank you
November 2022 by Karen Chester
I visited Tesco Costa, the girl serving was a surley cow, she looked out the window each time she spoke to me and was bloody rude. A younger girl served my coffee was very sweet but what a disgusting coffee she made, definitely not Barista trained. I took it to go and had to throw it away. It looked and tasted like dirt and was horrible and bitter.Never again. Oh and sort your dirty toilets out Tesco!