October 2023 by Elliot Carter
I placed an order in store for next day collection. 1 week later I had not heard anything so I phoned up and was told the order had been cancelled due to lack of stock. Not only can they not re-order the product for me (as it will be in stock again later this week), but they are unable to refund me unless I go back to the store and put my card in the machine. A completely nonsensical waste of time.
July 2023 by James Harper
Unhelpful staff... Better to go to screwfix where the staff are less officious and try and help...
November 2022 by James Furness
I can get everything I need at a good price
August 2022 by Gilles Guichard
A fantastic stores with great staff members always willing to help you with returns or an alternative item. They are absolutely brilliant ? free parking upfront and room for disabled. Open 7 days a week until 8pm except Sunday. XXG
July 2022 by Sharron O'Connor
Reece was very helpful and polite. Great service would highly recommend
July 2022 by trebor3006
Staff constantly having to help people with aren't in the trade and have no clue what their doing.
May 2022 by Matthew Pollard
Needed a box of screws and Candice was first class, patient and immensely helpful in helping me identify the perfect one's for a project that required buyig identical new for old fixings. Thanks Candice great job.
April 2022 by David Sampson
Candice went the extra mile for me to find a small part to solve a plumbing problem. The part was only pennies but without her help I would have really been stuck. Great customer service!
February 2022 by Pebble Beach Plumbing
Not worth trying here anymore.The stock is appalling, they never have anything you need and the staff say that since the Davigdor road branch closed the management have failed to deal with the issue of poor stock levels. Happy to use other branches but this one is to avoid unless you dont mind coming out the shop with a third of what you went in there for.
January 2022 by Jonathan Howard-Smith
Walked in today at around 11am, was very tidy and clean, books laid out well, supplied with pens as well. The members or staff behind the counter very knowledgeable and friendly, definitely recommend to anyone. Also the prices are very good, always worth grabbing thier catalogue, it's like an adults version of Argos! Well done.
December 2021 by Beach Party
Requested to look at an item. Nil stock and it was an item that had to be ordered in to the shop next day as it was over £200 and i had to pay now. I said it might not suit my needs so what's the point of paying if i want to have a look at it first? Surely if i can't use it, someone else will buy it? Can't help. Won't help. Computer says 'No'.
September 2021 by Tristan Elmhirst
Out of Stock of nearly everything, ordered something to customers address. Paid £5 for next day delivery, never turned up, called to get update, sent to a texting chat, where they told me they couldn't offer any good will gesture. Now have a 1 hour round trip into town on last day of job. Thanks a lot Toolstation. I'll use Screwfix from now on. Much more efficient in there.
July 2021 by Paul Coventry
Great service. All staff are polite and helpful. Always sort any returns and collections super quick. prefer here to the others across the road, better value for money.
July 2021 by Michael SimmonsQC
I have been a customer of Toolstation for many years, however after my visit to the store this evening this will be my last visit. I went into the store or maybe I should say nightclub going by the extremely loud music that was playing, I was stood at the till area for 5 minutes with no one in sight. I could hear the young lady and young man messing about around the corner swearing constantly and talking very unkindly about one of their work colleagues. I had to shout out to make myself known to them, eventually the young man came to the till and I have never been spoken to so rudely by someone in my life. I asked for some advice about door locks and the man serving with ginger hair said very rudely its not my job to help customers with door locks and shoved a catalogue across the counter and said there look for it yourself. He clearly had no interest in being there and certainly had no interest serving or helping a customer, i have never experienced such atrocious customer service or a complete lack of respect for paying customers. I will not be returning and I shall be informing toolstaion's head office of my experience.
July 2021 by Liam Mason
I live in shoreham but prefer to drive to this one as service is far better than the Southwick shop. Nice staff always very helpful and knowledgeable. The guys asked me to give them a review on here and after all there help when I went in, I am happy to do it.