October 2024 by michelle smitt
a horrible bank and I also had a bad experience with the staff. On September 10th I went to withdraw money from a Revolut card there at the ATM. They did deduct the money from my account but it never left the ATM for me. I contacted a man who works there and he told me that they had not deducted it. I looked at my application on my phone and saw that they had deducted it from my card. Another one I went to the bank to ask for a refund and they have not returned it to me yet. To this day I am still waiting for a refund of £390. I feel ROBBED by the experience. I have been waiting for 14 days.
October 2024 by Artur Broniarz
Each time I went there I was always served by extremely nice, helpful and competent members of staff.
February 2024 by Matt UK
Always had a good experience
February 2024 by Bill Knight
First class
December 2023 by Ben Rose
I went into the bank to arrange a meeting to troubleshoot some issues with an account as well as set up another account. I was told they were fully booked for the next month. It was abundantly clear that they had no interest in having a meeting and were desperate to direct me to an online chat bot. I insisted and was offered a slot for a months time. On the day of the meeting I was called by AJ. AJ was calling in order to see if he could cancel the meeting. I informed him that I needed to come into the branch, which AJ agreed did need to be the case. Instead of sticking to the originally agreed time he asked if I could amend my meeting to an earlier time - this was fine albeit inconsiderate. I attended at the newly agreed time to be greeted by the news that AJ had another meeting at 11am. Frankly, to cancel a meeting last minute into a double booked slot is at best incompetence and at worst rude.I was helped by Mitul who provided great customer service in the interim with one of my issues.Unfortunately, they were unable to assist with my other reason for attending which their colleague was supposed to assist with. As such I left, without being assisted by the branch. A total waste of time arranging for the meeting and a very unsatisfactory experience. I will happily be finding another bank which values the time of its customers rather than one which specialises in trying to avoid them. Thanks Mitul, but no thank you to everyone else.
June 2023 by Cliff Munn
When banks decide to close in the middle of the afternoon, the least they should do is ensure their external cash machines are fully functional. Come on guys, this is happening again and again, your customers deserve better!
June 2023 by Joseph Allen
Quality branch, and a Terrible bank, staff are awful.
April 2023 by Jenny Linton
Linda on front desk was brilliant. New phone so my online details hadn't transferred. She helped me get back onto online banking which was not a quick and easy job! Linda persevered and I'm back online. Thanks so much for your help Linda.
April 2023 by Harry Smith
Cash machine doesn't work outside. Hardly ever open.
March 2023 by lin cheng
That is great help.
March 2023 by Peter Phillip (Peeweepete)
Woeful service serviceCash machines broken, one person serving a little bit of the Marie Celeste vibe
February 2023 by Lorenza Perez
Santander offers so many different type of accounts and savings it?s a really good bank. I even recommended to my friends and children. Friendly staff and always helpful.
January 2023 by Graham Whiles
Hopeless , hopeless, hopeless.....devoid of any real care or service. Apparently you cannot make an appointment to see a business account advisor while inside the branch. No, best you go home and try and navigate the disastrous website where you'll find even less assistance.
May 2022 by AnDyC
Awful service. I went into this branch and was able to check my account balances and addresses and all sorts of private information without anyone asking me for any ID or any security questions. I have closed my account and moved to Barclays.
March 2022 by James Aughney
This place same as any other but hate it when you want your own money but have to give a reason , then they ask more questions,bit like mini interrogation. Apparently it's for our protection, then they have to go away to see if the transaction can be done!! What this is my money! By this time most people in queue know your business. I told them, if it's for my protection why let everyone know I am walking out with lots of cash? No answer to question,.Absolutely dreadful.
