September 2023 by Courtney Aley
Ordered same day delivery, the delivery was marked as delivered with no contact with store and no delivery in site. Finally get a call, and am told the store manager will call me back shortly. Of course he did not. I finally get through and am clearly upset about the situation to which no help was offered other than redelivering another day. This is not the service I paid for and do not think this is a sufficient outcome. No help to find a resolution, or offer of refund.
September 2023 by Purplescorpio
Fairly well stocked. Dates on a few chilled items were quite soon so we chose not to buy them. Some bags of frozen items were split so the freezer was littered with loose produce.Process on most things are higher than average.Staff are always friendly though.
August 2023 by S Patel
Prices through the roof. Only one till open and long queue but no one is coming to open the second till. Also the staff need an attitude readjustment and good customer service skills.
July 2023 by Mohit Rana
Everything is goodBut not reasponsible staff,long que but no one is coming to open the second till some trays fall at the exit way then suddenly 4/5 staff come to arrange ...went there while working and it take 30 mins for 3/4 bakery items
June 2023 by Tony Ross
Good deals, however, the staff need an attitude readjustment. More interested in their phones and smart watches. As an ex superstore manager, I'd sack them all and start fresh.
June 2023 by Sandra Lander
Charged wrong price for three items... notified cashier, was told they would need to refund then re sell...no manager or supervisor available to authorise this with one till open and queues building up. Ended up telling them not to bother....totally outrageous...not the first time I've had issues in Hove Iceland. Witnessed someone shoplifting there seceral months ago, notified two members of staff who literally went to front of store and watched the shop lifter walk out of store with contraband and not even challenged....
May 2023 by James Preston
I travelled from East Brighton near the marina to do a shop here recently and was quite impressed at the size of the store and the selection of items on offer. I was slightly disappointed that I couldn't get the shopping delivered, not particularly on the same day but at all as there seemed to be some confusion amongst the staff on the chance of sorting my request which I could have done with as I was really struggling with my mobility that day so it would have been a lot better for me to have it delivered but I managed it. Slowly. Other than that I couldn't fault it.
April 2023 by Stella (Nonnq S)
Always a good place for daily or freezer shopping. There are a variety of frozen ready meals for oven, microwave and air fry cooking plus fresh and dairy products. They also sell biscuits and food ingredients such as flour, sugar, breads, tea, coffee, hot chocolate etc. Some detergents and personal hygiene related products are also availableThe staff are very kind, helpful and friendly.Whichever branch you go to the atmosfere seems to be similar.I usually go in on my way home, before getting on the bus .Very handy.
April 2023 by Carl Lee
Manager, Steve, very rude and no customer service skills, needs more training or one of the other staff should have his job as they are much more helpful.
February 2023 by Janice Byrne
It's ok-ish. Quite good range of products. Always cluttered. Maybe this local store needs larger premises. Long queues at checkout. 10% discount for over 60s on Tuesdays.
January 2023 by FIVESTARA
A brilliant selection of food, I love shopping here but I do wish there was more free-range, or better animal welfare products. I eat meat but I like to know that my food is completely compassionate in world farming. I really enjoy looking at all the exciting desserts and the Gino D'Acampo Italian range as he's my favourite chef. I also love Cathedral City menu range as its absolutely scrumptious!!
January 2023 by Tania House
Well stocked store, lots of choice. Staff very friendly. Reasonably priced as well!
December 2022 by Abdul Goffar
only one problem at this branch, line takes too long. 4 out of the 6 or 7 times I visited (from 3rd November to 21st december 2022) at one time there was 5 customer in front of me, the guy at the counter pressed a bell but it took them soo long to open a second counter that it was already my turn. he pressed the bell like 4 times it was like no one was listening. another time there was a lady at the counter. and three customers in the line including me.lady in front of me was asking her to get another till open but the counter lady didn't press any bells she kept scanning the item a little faster like (superwoman?) but thanks to the other staff member that heard the conversation and straightaway opened the next till. so because of these inconsistencies I give it 3 stars.
December 2022 by Ian Clifford
For me, this shop isn't exactly local, however, every so often it is worth a trip because Iceland are amazing!!
December 2022 by Ghost Creature (Brook)
Watched a robbery in progress and as the store has no security watched a worker nearly get badly hurt.
