March 2024 by Sheila Riley
Very quiet since being closed due to toilet failings - this place is so tired now - was our fave - badly needs paint and done reupholstered seating ?
February 2024 by Jane'sDresser
In here now and very disappointed with the staff . They had switched to paper cups but only just because , but refused to give me a real cup even though the staff were using plates for their lunch .Felt so annoyed by this , customer is always right. She even said to the girl just say no, how rude is that . Normally a nice relaxed place , depending on staff ?
February 2024 by Taras Nadvirny (Bear)
I appreciated it was still open at 5pm. There was just one server who was clearly not rushed off her feet and there was a lot of empty tables with finished cups still sitting on them and while I was there, no effort was made to clear them.
February 2024 by John Wright
The service is so slow, the staff do not understand how to multi task. If someone orders a latte and an Americano, put two lots of coffee on at the same time rather than make one after another.If there are two people ahead of you in the queue, go elsewhere, it will be quicker.There are often 3 people behind the counter and just one making drinks very slowly. It?s not as if they?re cleaning anything, the place is very grubby and plates are left on the table.Avoid.
February 2024 by Liz Brooks
Toilets need a VERY deep clean and the poor staff need help keeping on top of serving and cleaning. They're understaffed and there's no excuse for black skirting boards in the loo and dirty flooring, paper towels not correctly fitted etc. I sincerely hope the staff don't use that bathroom if they're serving customers too. Won't be back until it's clean... Shameful but the 2 members of staff can't be blamed - they were doing their best to serve a lot of people and it's a management/resourcing issue.
February 2024 by Steve
Staff must be so poorly treated by management. Ten minutes to make a coffee when there is no-one else to serve. It's always dirty.
January 2024 by Stephanie
It?s a cold January day (not a hot summers day) and the place is full of bin flies! Anyone who has ever worked in a bar or a restaurant knows that these flies means the place it dirty. Sticky uncleared tables (and no, it?s not busy) , toilet door wide open and filled bin bags piling up in the little corridor. Pretty disgusting Caffè Nero. Deep clean and staff training needed.
January 2024 by Anna Kelman
Gorgeous Nero. Unpretentious and gorgeous staff. Yummy fayre and divine cheesecake.
November 2023 by Mihaela
Assertive personal, delicious recipes and warm atmosphere to stay inn. People reading books when they enjoyed the coffee. ?
October 2023 by Brighton & Hove Taekwon-Do
Time and time again they fail to make a coffee properly. Today far more like warmed up washing up water. This chain should be avoided at all costs
October 2023 by John Goodman
Great coffee nice relaxing place to sit and
September 2023 by RolyW1947
All I wanted was a Coffee. Instead I received an education on how NOT to do things. The Staff do not give a dam. The tables are filthy. The Staff leave dirty Plates and Cups on the tables for hours and in doing so do not make it an attractive place to visit. Several tables were dirty when we arrived and later in the day the same rubbish was piled up on the same tables. The chairs and furniture were so dirty they were actually "sticky", I cannot image what hygiene level they apply to the stuff they sell. Crates and empty boxes are stored by the counter, the Toilet is from another planet. People are allowed to walk in buy nothing and use the free wifi, I was astounded by the whole package. Goodness help us _ do they represent Cafe Nero, or as a franchise can they do what they want. I have written to CN Customer Service, did they reply [?] you have two guesses. I am so used to going to France and Italy where the tables are cleared and cleaned as soon as you go to leave. This is done so that everything is ready for the next customer. Unfortunately the standards in the UK do not match those of other countries.
August 2023 by Gary Tan
6/8/23.Excell Taste/Price Iced Pistachio Latte £3.85.29/7/23.Excell Taste/Value Ham & Mozzarella Panini £4.65.25% Bday Discount?.Great Toasted,Melted Cheese,Thin Slices Ham in Multi Folds.24/7/23.Excell Taste/Value Chix & Bacon Toastie Melt £4.6,25% Bday Discount ?.Big Size,Bread Full Cheese,Filling Substantial & Delicious.23/7/23.Excell Taste/Price Plant Sausage Ciabatta £4.2.22/7/23.Excell Taste/Good Price Cinnamon Swirl £2.4.Excell Taste/? Price Chix Caesar Salad £5.35.Excell Taste/Expensive Substantial Portion Fiery Roasted Tomato Pasta with Feta £5.1.20/7/23.Average Taste/Expensive Granola FlapJack £2.35.Acquired Taste/Good Value Almond Crois £2.15.Ordinary Crois £1.95.16/7/23.Excell Taste/Price Belgian Choco Brownie £2.25.Intense Rich Choco Taste.15/7/23.Excell Taste/Good Price Sicilian Lemon Meringue Cheesecake £3.3..Just Nice Lemon Cheese,Crispy Biscuit.14/7/23.Excell Taste/Price Vegan Raspberry Crois £2.15.Excell Taste/Price Cappucino Cake £3.3,Refer 4/7/23.14/7/23.Weird Taste Apricot Crois.Had Chinese Medication in it.Not like usual taste.13/7/23.Excell Taste/Fair Price Chocolate Fudge Cake £3.3.Filling Yet Light Airy Cake With Thick Rich Not-Too-Sweet Chocolate.Nuts would Pump It Up.9/7/23.Excell Taste/Price Sicilian Lemon Drizzle Loaf Cake £2.65.8/7/23.OK Taste/Expensive.Vegan Vegetable Sausage Roll £3.85.5/7/23.Healthy Oatmeal & Raisin Cookie.Not My Thing.4/7/23.Excell Taste/Price Capuccino Cake £3.3.Big Slice."Meaty" Cake with Generous Bitter-Sweet Cream!Excell Taste/Good Price Choco Au Pain £2.1.3/7/23.Excell Taste/Price Tiramisu £3.65.24/6/23.Excellent Taste/Value Bacon Ciabatta £3.85.Chewy Bread(Too Hard for OAP),Big Portion of Savoury Bacon with Intense Burst of Flavour.Highly Recommended.19/6/23.Blah Raspberry & Almond Crumble Cake £2.65.Excellent Taste/Price Carrot Cake £3.2.Thick Texture Cake with Intense Rich Flavour of Cinnamon?Very Filling,Rich yet Light.A MasterPiece.6/6/23.Excellent Taste/Price Salted Caramel Cookie Brownie.£2.4.24/5/23.Excell Taste/Fair Price.Caramel ShortBread£2.25.Good Taste/Fair Price.Belgian Chocolate & Caramel Crispy.£2.25.11/05/23.Good Taste/Excellent Price Pain Au Raisin £2.1.Great Service.Brilliant Smiles.
June 2023 by t t
The employee forbade me to take pictures. I couldn't rate well.
June 2023 by Missy Molo
Visited this branch today, normally use other Nero in Brighton and it was not a pleasant experience. Two ladies working, one with dark hair which was fine and friendly but the other short female with ginger hair literally gave us dirty looks the whole time we were there ! Any time I made eye contact she literally growled back. When leaving I called out thank you ( manners! ) while her work colleague said thanks nack and bye I turned again to be met with the look of sheer thunder arms folded giving me the most dirty look and silence .Yes I did tell her she needed to learn to smile. Your working in customer service. I have no idea what her issue with us was. Very off putting and down right rude .