February 2024 by matthew evans
Helpful staff
February 2024 by Rory Anana
No one ever picks up the phone. Usual Boots standard.
February 2024 by Cristina
Incredibly rude, condescending pharmacist.My friend went to this pharmacy today to pick up 100 Dulcolax from over the counter.I was interrogated by one of the pharmacists being shouted at, being cut off my words, sentences unable to get into a two way conversation ,being talked over throughout, speaking to me in such derogatory tone, when I refused to disclose any confidential personal allegedly currently medication taken if taken, in addition she had the audacity to call me "difficult" needless to have to reiterate it she was the difficult one. Good attempt try to gaslight me..Nevertheless, I understand they have to follow certain criteria or rules to protect customers who might be on some type of medication, health conditions, although anyone could say they are not? However I note 'without prejudice' this pharmacist sounded foreign ,trying to have the upper hand speaking to me like a school child, ..utterly unacceptable !,she should be subject to a formal warning and or subsequently a dismissal, nobody should ever be treated and spoken this way no matter what position they hold, along with the rather dismissive could not be bothered foreign desk help assistant, 'without prejudice' who refused to give my friend a small Voltarol gel on the same grounds.On the other hand the only positive feedback was when I spoke with someone else thereafter in my attempt to make a formal complaint, she was very professional, nice, calm and kindly took my complaint and explained to me in an adequate respectful manner why I was asked about taking meds in the first place. I would also like to add the Manageress was lovely very nice lady she apologised and took my complaint hopefully it will be brought to her attention.So the next customer would not have to endure what I did.
January 2024 by aleksnadra kocylak
Very bad service, I will never give that bad reviews, rather I will not come back again.Staff very rude, pharmacist pretended that didn't see right medication, even was pointing by me, 2 times. Waiting time 25min, instead 10min as I was told.Main pharmacist deal with her private car during her work. Was women with brown jacket and very long dark brown hair.Is not acceptable.In queue was friends of the other pharmacist, she skip all queue, and all of the workers give her attention. Looking for her prescription, completely ignored other ppl waiting in queue.If that is standard of boots?U shouldn't keep open that place, or change all staff.
December 2023 by Laurent P
Be careful, they run a flu jab scam.You can book (and pay) online for a flu vaccine. A couple of hours before the appointment, they will call you to cancel and say they don't have the vaccine. They will never call you back as they will never have the vaccine.You paid for a vaccine and you'll never get it. I fell for it but also have friends and colleagues who have fallen.
November 2023 by James
Quite slow, came for booked appointment but left waiting for a while
September 2023 by Fiona Bennett
Worst pharmacy ever!! Every single time I go in I?m told they don?t have my prescription and I have to chase my GP surgery!!! And they are so rude and condescending!!! It?s not like I?m on a pleasure shopping expedition going to the pharmacy? honestly, they need to sort out their operations, systems and employ some staff who have a focus on customer service are sympathetic to patient needs. The only reason they are in business is they are the only local pharmacy. Please will someone set up some competition to this utter shambles!!
August 2023 by Brian Davidson
Called in to pick up prescription, staff very helpful and friendly. Thank you all for a first class service
July 2023 by DSC
Messed up my pals prescription. Unacceptable, not fit for purpose,
May 2023 by Chris Perrin
Just been in here (against my will - the other place didn't have my meds either) and was just treated like rubbish. Very rude people working there who didn't even look up to tell me where else I could go to get my prescription. Should be ashamed of themselves being called a pharmacy.
April 2023 by The Whole truth
This has to be the worst case of customer service that I have ever experienced.Ignored me and served another customer even though it was blameworthy obvious I was next.Then when she did serve me, I was greeted with "what"?Is this the new boots experience being trained into staff these days. Absolutely shocking display of customer service. D. Long. You should hold your head in shame.
March 2023 by Steven Clough
Closed between 1 and 2 and always seem short staffed.Helpful staff
March 2023 by Pat Roberts
OMG what an awful pharmacy - so rude - I have several health conditions so I need regular medication, I've needed urgent medication which they have said I couldn't have as other things on the prescription were not available & they couldn't give me part of the prescription that I needed as I had run out. AVOID
February 2023 by Maddy Grover
2 separate occasions I have been told the pharmacist should be in but isn?t, told to come back the next day, to get a time essential tablet, to then still not be in!! Tried to call this time to make sure she would be in before making the trip down, but no one answers the phone. To then add to it the opening times are not clearly detailed on online/their website that that are closed for lunch between 2-3pm!
February 2023 by Louise Mence
Really pleased with the help from the team here with my medication. One store didn?t have my medication which is urgent to me daily. And this store was able to help with the 111 service and were very reassuring, organised and calm.