“Wendy, Surprised at your comments. Is is polite to interupt a member of staff while they are dealing with another customer's order? If you have experience of buying this type of product you should know to read the packaging. Manufacturers are frequently changing packaging. To expect the shop to refund you for your own purchasing error is unreasonable. The policy of not accepting returns on frozen food is correct and the owner's reply is very fair and not at all pedantic.”
Pet Stores
“Wendy, Surprised at your comments. Is is polite to interupt a member of staff while they are dealing with another customer's order? If you have experience of buying this type of product you should know to read the packaging. Manufacturers are frequently changing packaging. To expect the shop to refund you for your own purchasing error is unreasonable. The policy of not accepting returns on frozen food is correct and the owner's reply is very fair and not at all pedantic.”