February 2024 by Colin Barron
At 1720 I was told that I was turning up a bit late with my shoes for repair. I was happy to leave them with them but was told no, come back tomorrow because they were about to cash up. They close at 1800. I won?t be going back tomorrow or ever. Terrible attitude. Lost business.
February 2024 by Gemma Baker
Good honest service. I really appreciate the fact that the man working there didn't try to charge me for things that weren't possible and let me know what he can and can't fix. It's refreshing to have that instead of trying to sell things to you
December 2023 by Mark Gomes
This place is appalling went up to collect my trousers door was broke man was in there i waited in pouring rain he wouldnt even make eye contact with me i phoned him no answer i needed these trousers for a funeral never use them again
November 2023 by Thomas William
Excellent service! I don't know the lady's name but she had short hair. My watch battery was changed very quickly and the different services available were explained to me. I bought the lifetime guarantee.
April 2023 by dave bentley
Do not use timpson shoe repairs on this site, incredibly rude, and that was the manager. I had 2 pairs of shoes repaired at great expense, 2 weeks later the heel repair fell off, I took it to them and they told me it would cost £20 to fix it without a receipt. This is ridiculous , I was trained as a cobbler in my younger days and have never experienced such rudeness when dealing with a customer, it would of taken 10 minutes to correct their shoddy workmanship, the manger even admitted that they had not done the repair properly. Left an extremely sour taste in my mouth, this is not the first time I experienced bad customer relations with this company, highly recommend taking your business else where. Sainsbury?s should be managing companies that operate on their retail sites. DISGRACEFUL?!
April 2023 by Holly Chapman
Had a wonderful experience here, Jodie was so kind and was able to help us get a few keys cut for our house very quickly. Would recommend coming to this location if you?re in the area!
March 2023 by Lauren Chapman
Great customer service. Jodie was really friendly and helpful. Would use them again.
March 2023 by Trf God
Great service, Jodie was especially helpful and polite
March 2023 by Mary George
Had my keys cut and duvet dry cleaned, both times served by Jodie, who was really helpful and professional. Efficient service, friendly staff, would definitely recommend.
March 2023 by Simon Madden
Didn?t even know you did car keys but your colleague Jodie informed during a recent visit and then provided me with a copy of the key that I had been meaning to get. Very happy
March 2023 by T Moller
Had some new house keys cut and was helped by a very friendly young lady, I think her name was Jade or Jodie? Anyway, very reasonable price and quick service, better than the one in Morrisons down town.
March 2023 by Holly Page
Had a wonderful experience here, Jodie was so kind and was able to help us get a few keys cut for our house very quickly. Would recommend coming to this location if you?re in the area!
January 2023 by Lewis Gill
Great, fast and polite service
January 2023 by Samantha Fuller
I came to timpsons yesterday as my favourite shoes had a hole on the top of them and are woven so not easily fixed, I was greeted by a very kind helpful young lady called Helen who assured me she could patch the hole but it may be noticeable and I may be able to feel it from the Inside and also wanted some keys cut. Helen didn't have time but assured me she would do it as soon as possible, she could see I was struggling as I am disabled so she very kindly offered to drop them off once they were repaired.The next day Helen dropped the shoes to my home and keys which all work perfectly.The shoes are completely repaired as if they were new! You can't notice where the hole was or feel it inside, she also cleaned them! Absolutely outstanding work, you are extremely lucky to have such a kind, caring, hardworking young lady working for you. She shows compassion, initiative and goes above and beyond for customers. I hope she goes very far in her career, thank you Helen, I will definitely be returning.
July 2022 by Jake Stokes
I recently went here to get my iPhone XS battery replaced as it was terribly worn out, I had Jodie replace the battery and my phone did not make it through the repair. Jodie was absolutely excellent and advised me that she could send my phone to be repaired by the manufacturer with no extra charge as it died during repair, Jodie sent the phone and 3 days later they told me it was fully dead. Jodie phoned me quickly and promptly and told me the news and she said she had ordered a replacement iPhone for me as my phone died during repair. A few short days later and I have a replacement iPhone that to be honest is better then my old one (same model) and is working perfectly. I cannot thank Jodie enough she provided excellent customer service and kept me updated every day and was friendly and cared about the situation. She was excellent and profusely apologetic about my phone. Best customer service I have ever had (better then apple by a million miles) Thanks Jodie!
