Excellent customer service from Lian : good advice, clear explanations and all options explored.
August 2025
Incredible helpful save me plenty of time Thankyou jane
May 2025
Excellent customer service on the telephone with Jane last week. Follow up email & always had supportive service from Hastings Branch. Will be lost without them.
Counterless service, with our branch colleagues on hand to find the most appropriate banking method via our self-service and digital channels.We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.
