December 2023 by Hippy Witch
Absolute joke dealing with this shop. Paid for a sofa and chair. The delivery driver turned up without the good and said it won't fit in through the door. Strange as bigger items have fitted both ways in and out. Went back to shop for £850 refund but was told only headoffice can deal with it and I may get a bank transfer in a few weeks. I paid in cash but they refuse to make the refund as it was paid. Shocking. AVOID AVOID AVOID.
October 2023 by Joe morris
Bought a 3 and 2 seater sofa from here 10 months ago and today tried to donate it back. I live alone and am the only person to have used the sofa. I?ve been told they can?t take it because it?s too scratched despite it being in EXACTLY the same condition they sold it to me in! I?ve hired a van and made them aware I was coming so now my good deed has cost me over £200. I will not be using this store or donating to BHF again! Absolute waste of time and money!
June 2023 by Ruth Codling
Just wasted my morning waiting for them to collect furniture. No show and no answer on the phone. Don?t waste your time.
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[email protected]April 2023 by Zulfecar Haider (Julfe)
Nice furnitures with very cheap price.I really getting help for this shop.Today I bought a Circle Table only £3.Here I found 40" Television with Stand only in £30.Very impressive I must appreciate it.Anyone can get households furniture from here.Thanks a lot. ??
February 2023 by Steve Hood
Arranged to collect a excellent condition tempura bed mattress, two blokes turned up I was going to help them, but apparently the bed was in too bad of a condition it's near perfect and had a scuff on the corner.,they clearly didn't want to do any work whatsoever. It's such a shame because this is meant to be a charity helping people.
April 2022 by Garylee West
Brought many things here and I purchased a large Buddha and the staff are very friendly and helpful and as a disabled man they are very helpful to me and my friend
March 2022 by Donny Boo
Had been advised to buy my white goods in BHF Hastings as they were recommended. Lee on the shop floor was absolutely lovely and showed me around to see just what I needed. So I bought two appliances which were delivered that same week. The delivery guys were terrific. They went above and beyond what was expected. Helpful, polite and very sweet. I would heartily recommend using this charity as the choice is astounding and each appliance has at least 6 month guarantee. It?s really well worth a visit. Many thanks ?
March 2022 by Jen B
Avoid this shop/charity whatever you wish to call it, very very Rude Woman who works there, She spoke to my partner as if he was something on her shoe!..or perhaps his skin tone had something to do with her attitude!!I thought that the idea of a charity shop is that people donate items for a good cause, I think the heart foundation seriously needs to look at the staff there especially the middle age woman who was disgustingly rude to my partner & me, shall avoid this shop and will let family & friends avoid it too.
March 2022 by Charles Smithers
Incredibly rude staff. The women at the counter was just on her phone and literally laughed in my face when I went to purchase a sofa and ask for it to be carried upstairs.. which I said I?d help doing even though I?m paying 22 pounds! Money lost for a great cause
October 2021 by Gemma Harman
Very rude won?t be returning and they have no customer service
September 2021 by Caroline H
Wish I'd read the reviews here first! Wanted to donate 2 X2 seater sofas to the BHF. Almost new condition, 4 years old but hardly ever used, fire labels attached. At first the two guy's seemed impressed, said they were good sofas and that they'd take them. Then after a short discussion between themselves they claimed that they were 'cat scratched' and couldn't take them because their manager was very particular! I attach a photo of the area they were referring to - absolutely no sign of anything! I have raised money in the past for this charity but never again. I pointed out that if they just got a tenner each for them (they could sell them for much more than this!) it would benefit the charity but they just shrugged and left. Don't waste your time and find a charity worth donating to!
July 2021 by Eve M
They will not collect furniture unless it is on the ground floor, in spite of the website saying that they will collect "from a room of your choice".I've just wasted a morning waiting in for the collection - all to no avail.
September 2019 by Megan Jones
*AVOID THIS CHARITY** What rude staff. Arranged for a bed and an ottoman to be taken, I explained to the lady on the phone that the ottoman and and headboard were faded due to the sun, but could be recovered. As a result the drivers refused to take the items, were very rude. A perfectly good bed and ottoman now destined for the landfill. Such a waste. It's supposed to be a charity shop, people go in to these places looking for upcycle projects and cheaper furniture. Won't bother storing furniture waiting for them to be able to collect again. **AVOID THIS CHARITY**
March 2019 by Georgina Chandler
Prompt collection of my donations and very friendly drivers
