December 2023 by Pamela Munday -Chanin
Dan,the manager,is a dream...professional, intelligent t(we had a discussion about statistics( re:the survey results displayed in branch which I felt were skewed against Barclays) and the rest of the staff are well trained/responsive and very good with all the spectrum of customers within this area.Well done,that team.
July 2023 by Mandy Monaghan
What an amazing service! Matthew could not have been more helpful. He greeted customers coming in by name. He was polite, helpful and quick. This bank clearly provides a very valuable community service, more than simple banking. A breath of fresh air!
July 2023 by Marty Climenhaga
A good bank for people who can't stand their kids - of all the banks, Barclays is the one pouring the most money into torching the future.
July 2023 by Marcin Hastings
one star as I cant use the bank as I'm at work till 5pm (as are most people)I know probably all of banks in UK work like this but it is ridiculous nevertheless and deserves 1 star
April 2023 by Chloe Lassetter
Went to the Hastings branch today and had an appointment with a lady called Jody, she gave us fantastic service, very helpful, informative and friendly. Would be very happy to return to see her again should we need to. Highly recommend Jody! Thank you for your help :-)
February 2023 by G D
No humans to talk with via app. The worst aftercare I've ever experienced regarding help. Asking nearly all my card details for security passes so u don't know if the phone number is scamming you before a human picks up.Definitely have to be leaving. Can't even pay someone my money on the app for 4days as I just moved the app to a new phone.
February 2023 by Samantha Struthers
Barclays Bank invest billions into projects driving biodiversity loss, including continuing to pump billions into new fossil fuel extraction and plastic production. They are one of the worst banks you can think of in terms of protecting our children?s futures.
January 2023 by Arran Ali
Really bad investment policy. Big Investor in fossil fuels, fracking in Europe and arms companies who sell to Israel.
December 2022 by let's talk
Funny how easy it is to find a way to complain about Barclays representatives and how difficult to find a survey, website, email etc to give a positive feedback (maybe something worth changing:). Yesterday (16.11.22) between 11am and 12noon I was served with an extraodrinarily polite, professional, above and beyond (uc needed something that was nearly impossible "here and now"), soothing, encouraging and uplifting service from Miss Charlotte in Hastings Branch, there was a lady who directed me to Charlotte and this lady was also exceptionally kind which mattered all the more after difficult experiences especially of last 2 weeks, unrelated to Barclays. On the 15th also via direct call or calling the uk customers number given on card I spoke with equally outstanding and understanding Miss Jasmine (Jasmin?). My apologies for any misspeling. All 3 ladies deserve praise yet I don't know where to praise people. It's so easy these days to access complaint surveys, should be equally accessible to share lovely feedbacks about lovely people
October 2022 by Paul Williams
I would like to compliment Jessie from Barclays Bank in Hastings for being so professional and helpful. I was able to resolve a problem thanks to her kind assistance. You restored my faith in Barclays, especially after the lack of assistance I received from Barclays Bank Preston branch. Thank you Jessie
August 2022 by James Smyth
Awful bank, awful service. Horrendous phone service, avoid like the plage.
August 2022 by Graeme Bower
Unbelievable experience-no wonder banks are all closing. Bexhill branch closed so travelled unhappily over to Hastings only to be told the advertised closure time didn't apply to paying in coins. There were four people there, but impossible to take and bank £30 of coin after 2pm....and it didn't matter to them that I had already been inconvenienced. They tried to send me to the post office, but they can't accept cash on this account. Banks have truly lost the plot on customer service. Dreadful
July 2022 by
My son went for help with some issues registering with Apple pay. Very helpful staff. Found where the problem was and sorted it. Thank tou.
July 2021 by Mark Taylor
All you get is "do it online" accessibility is next to nothing.
July 2021 by Scott Kensett-Hopkins
Rude unhelpful door staff during covid unable to distinguish between daytime bank customer and nighttime drink bar customer the neanderthal needs keeping on shorter leash and quit asking intrusive personal banking questions beyond counter, machine or speak to someone.
