December 2023 by Des Christian
Excellent store, great delivery, meat and fish counters.
October 2023 by Susan Billing
Good quality produce and great selection. Nice spacious store and delicious Cafe Nero coffee.
October 2023 by Delicia Pratt
Lovely staff and clean shop, but sometimes very low stock. Yesterday went shopping there and freezer's empty, had worked all day and didn't want to go elsewhere. So please where was your frozen food ?
August 2023 by Frankie Di Fabio
Good place to shop even though is not in my town. Prices gone up !!
July 2023 by Mark Sommerford
Hard to find great customer service these days and this store is no exception. Diabolical. Two partners standing chatting deliberately ignoring the fact that my self serve till not working properly.
April 2023 by Jon Leigh
Helpful staff always friendly
February 2023 by richard parkins
Ok didn?t find what I wanted?
February 2023 by Sid Sewell
Well stocked for a mid range waitrose, friendly staff and plenty of parking if you need it.
January 2023 by Sue Bickerton
Good parking. Shelves still full at 5 on a saturday. Nice shop this one. Well spaced out. my favourite shop during covid.
December 2022 by Father Bill Haymaker
This particular Waitrose is one of my favourite in their chain group. It's not one of the largest, but what makes it stand out is the staff. Perhaps I should not use the word 'staff' and instead refer to them as a family. What impresses me most is the fact each and every member serving the public support both the customers as 'family.' Rather than reactive to shopper's requests they are proactive. (A trait seldom found in the retail community these days!). I also note with both fascination and professional respect that whenever I need to approach staff for something even if only a simple request of help in locating an item, the response has never once been 'okay,' or 'fine,' or the dreaded 'un huh;' instead I hear staff responses along the lines of 'it was my pleasure,' or 'we've been pleased to assist you today.' It's either from accelerated training, or a true professional commitment to serve. Howsoever it's occasioned this attitude stands out. And amidst an environment where there are three directly competing stores, this proactive commitment to service quality most assuredly stands out. Even my Curate, The Venerable Mr Piddles is always aware of the staff, when they greet him, or assist him in locating some of his more diverse food and treat items. We'll done Waitrose. Now, if we can only catch up on the stock issues, which I realise is not always the store's fault. Regardless, Mr Piddles gives you three wags, four 'woofs' and a few 'arf arf bark fart, arf bark barks' as his grading. I couldn't agree more!
December 2022 by paul kent
Out of all the super markets this must be the most expensive by far, everything over priced, how do they get away with it.
August 2022 by Pot of Tea
Very helpful customer service helping me to return a Boden parcel.
June 2022 by Terry Tozer née Rigg
This is such a nice, clean, bright & airy store. The staff always keep it safe by not allowing to many customers in. I've always managed to find what I'm looking for on my list & the staff are very friendly and helpful. You may pay the odd penny more here & there but the quality of the products & produce makes up for that. The isles are nice & wide too so you won't feel crowded in. Always a pleasure to shop in this Waitrose. Top marks Hailsham Waitrose!Feb 2022: still as nice, clean and friendly as ever, plus I managed to get everything on my list.June '22. Another successful shopping trip, got everything I wanted and was helped by a very friendly Hayley who helped me use the self service machine.
May 2022 by Kathleen Pratt
Didn't actually go in there today but always good quality fresh fruit, veg & meat
May 2022 by George Smith
Problems with my android and waitrose app were quickly sorted out by Ellen, Friday morning and extremely quiet, presumably changing shopping habits by covid.
