December 2023 by Greg Simmons
For two days now I have tried to get through and I've had the same automated message. On day one I called over 100 times and called at 18.15 to be told the surgery is now closed when it closes at 18.30. All I want to do is to talk to someone about my ongoing illness as something has happened and is this normal
October 2023 by Jason Cook
Phoned at 8am this morning to look to book an appointment. Got straight through to the automated booking system. After a few minutes I had an appointment for this morning which was excellent. I then received a call a few minutes later from one of the Nurse practitioners (Coral?) who went through my symptoms very quickly and arranged for antibiotics to be sent to my local chemist this morning, I can collect from 9am.Outstanding service, it means I do not need to attend a face to face appointment and it free's up my time slot for someone else. The new automated system (assume it's new'ish as I havent called up for an appointment for a while) was excellent and the friendliness of the Nurse Practitioner was really appreciated. Thanks!!!
October 2023 by John Mew
I wanted to thank Marc of the Action for deafness team. In my 95 years I have never had such good and effective treatment. Prof John Mew 10 am Friday morning.
July 2023 by gary hooker
Never available on the phone and not much help when they do answer.
March 2023 by Mel Martin
I would like to thank Ann who helped my friend with her Ms appointment. They have contacted her to arrange someone seeing her. This would not of happened if it hadn't been for you Ann. Thank you for caring.Mel Martin
March 2023 by Catherine Bernard
My elderly mother has been trying for months (literally) to get an appointment to see her doctor. The best she seems to get is the assurance of a telephone appointment, and even that has failed to materialise recently. She is not in good health and I am at my wits' end. How can a doctor make a diagnosis or alter her medication without looking at a patient? I spoke to a lovely, very kind receptionist (as my mother was getting nowhere) so this is why I give it a star, but nothing has happened. If it wasn't for the waiting time in A and E (this would be painful for her) I would take her there, so at least someone would see her. My father had brilliant care from this surgery, but this is truly terrible.
March 2022 by Kirstin Connelly
Hard to get an appointment and the right help needed t times...All staff are lovely and want to help as much as possible but can't seam to always find the resources to do so not sure if it's due to. The NHS or the surgery
March 2022 by Caroline Soper
Thank you for your kind and considerate attention, from first contact to appointment on the same day, you saved me from an uncomfortable and miserable bank holiday weekend.
March 2019 by Debbie Aldridge
Took our mum here today.saw a lovely lady(nurse) who was fantastic and mum was really happy.never seen a clinic so tidy and clean.we were very impressed
March 2019 by K Corben
The reception staff were extremely helpful with everything and the nurse I saw was fantastic.
