January 2024 by leigh williams
Poor customer service. I was told they were unable to sell me extra contact lenses due to some of mine being damaged. Never had this issue at the Eastbourne branch.I was told twice they?d call me back to give me an option as they were too busy. Still yet to receive a call 2 days later.
January 2024 by Barbara Hendley
Following cataract operations on each of my eyes I had follow up appointments for each eye. The care I received was excellent and all my questions and concerns were dealt with fully. My new glasses are excellent and all the staff I came into contact with at the Hailsham store were both very professional and friendly.
December 2023 by Lisa Meighan - de Sao Joao
I?ve had exceptional customer service at this branch. From the time my daughter needed glasses and store staff entertained my toddler and made us feel welcome and to my own eye test and choosing frames. The optician was great in helping me understand eye health and the staff were amazing again.There is one lady in particular who was so lovely to my daughters and we will only visit this branch! There was also another lady that did everything to ensure I found my phone after leaving it in store - thank you! There was also another man who gave my daughter glasses to try on just for fun and kept her entertained!Glasses ready within 10 days and exceptional service throughout. Thank you Specsavers. Your staff at this branch are exceptional.
December 2023 by Margaret Hide
I was very happy with my visit recently to Specsavers in Hailsham with a problem with my eyes. They were very thorough with their examination and gave me reassurance.
December 2023 by freddy pankhurst
There was no doubt that those whom I met were enthusiastic, although perhaps not worldly wise in interacting. The person who measured me had fingernails which I would not expect to be displayed on the front line.Because several questions were ambiguous the survey took longer than my visit to the shop.Overall, they "did what it says on the tin"
November 2023 by ejs355
So efficient and polite, was a pleasure all round
October 2023 by George Gaskin
Great customer service and expertise through every stage. Would highly recommend
October 2023 by Nicky Key
Big shout out to Chris from the Hailsham store, whom we sought help from earlier today. He saved the day for us by fixing my son's glasses. It was so refreshing for an establishment to be aware of reasonable adjustments (my son is autistic and has sensory processing problems). I am confident that he will be looked after at his upcoming appointment. Keep up the good work! Would definitely recommend!
October 2023 by Nigel Coomber
Two weeks ago today my wife and I attended the Hailsham East Sussex brnch and ordered two pairs of varifocals, one Grey stinted s/glasses and a pair of grey tinted reacta light glasses for daily use. The person that checked my prescription was first class. However, in hindsight the assistant that took my order was pleasant but more interested on telling us about how he was previously a trained practitioner and used to do eye tests etc. He could talk! As it turned out he failed to place the correct order. Today on collection I afirmed my order and was told the non sunglass were not actually eacta light verifi focals and that they would have to reorder and make additional charge in excess of £50. A weak apology was made but the inconvenience of another two weeks delay could not be guaranteed. I have paid the additional payment as it was not about the money, without question. As a previous retail customer Service manager of many years the least they could have offered was a discount for my added inconvenience. As a result, not once was this even offered! I will not be using the Hailsham branch ever again and will return to my old town of Lewes East Sx, who has amazing customer service and always bent over backwards to ensure customer satisfaction. My big mistake was to use Hailsham thinking it would more convenient since our house move.
October 2023 by Fiona Beer
Friendly, efficient staff. Optician was very competent and explained everything thoroughly.
September 2023 by karen thompson
Excellent service all round. So easy to book online and the staff were so lovely and helpful. I was able to purchase 2 pairs of glasses for my daughter at such a reasonable price. I have been going here a few years now and will definitely be returning.
July 2023 by Irene Kates
Very Good optician also friendly her name was JoyHailsham,E,, Sussex
July 2023 by jayne keightley
Very friendly and helpfulTheir turn around is quite quick
June 2023 by Oliver Paterson
I always have a great experience here. The staff are really friendly and there's minimal waiting time. The tests are always explained well and I get a lot of good information each time I go. I picked out some frames and got a contact lens trial this time. They make sure you're comfortable and know what you're doing. Will, of course, be back.
May 2023 by Farhad Karimi
Excellent service and I am very pleased with the eyeglasses. All the staff were very helpful and the optometrist was brilliant. Thank you
