March 2024 by Gamermartin TG
Vastly improvement since Ashdown Pharmacy took over the business. Lloyds were hopeless, but the new management are excellent. Very happy with the present service.
February 2024 by Tiffany Waters
Such a shame that this pharmacy has just changed hands and the customer service is still appalling I found the front of house very unapproachable and felt like they didn't want me there, in any customer facing role it should be 5* especially when your dealing with peoples medication.
February 2024 by Imran
Consistently excellent service
January 2024 by Craig Burton
Under new management since August 2023. Check dates of previous bad reviews. Great pharmacy full of products and helpful and friendly staff.
November 2023 by Owen Card
Since changing from Lloyd's the service has been first class. Receive texts to say when prescription is ready and service from the in-house staff has been both polite and helpful.Ignore previous reviews as they were for Lloyd NOT Ashdown Pharmacy
July 2023 by Mike T
Absolutely appalling service. I went there this morning for my repeat prescription. Shop opened late. I had sent the prescription a week ago but they had not bothered to fill it. They asked if I could go away for 30 minutes and come back. Then for the third time in a row they didn't have all the medicine I am prescribed. "Our supplier is temporarily out of stock". I spoke to the surgery afterwards and they said there is no known shortage of this medicine. Totally unhelpful staff. They did say it has gone bust and Lloyds are will no longer running it, but its not just the owners, its the attitude of the staff. I have spoken to the surgery and no longer need to deal with them, my prescription has been moved. I would have given them zero stars but you can't post if you don't do at least one.
June 2023 by Frankie L
Worst pharmacy around. Avoid at all costs if possible. Never open or close on time, by a minium of atleast 10 minutes which can be a serious difficulty for some people depending on when they start/finish work. Also CONSTANTLY forget medication and tell you they don't have it without checking out of sheer laziness. On so many occasions I've been told my medication isn't there when I've already called and confirmed. Again avoid, needs to be rebuilt from the ground up.
June 2023 by Stella collins
Appalling customer service, I went in with one of my friends and we were given no privacy as well as feeling very judged. I won?t be going to this pharmacy again.After all this they didn?t have what we wanted.
January 2023 by Erin Roberts
Worst pharmacy ever, always many people waiting for prescriptions, no privacy, today after waiting 15 minutes for my prescription the lady came out and asked me what my medication was, I found it remarkably rude and unprofessional to have to answer, giving personal information with many people around. Not to mention the disorganisation. I also bought another item from them which was shown as £7 cheaper on their website but they apparently can?t honour website prices. And how they can say this as though it?s absolutely normal is beyond me. Leaving for Boots.
December 2022 by AM77
I presented the recipe for cream on December 6th, but the cream was unavailable; they told me to come back the next day, but I still paid for the cream so that I would collect the medicine quickly the next day. The next day I came back, and they told me to come back the next day. I also left my phone number. I went back for the next five days. On those days, I lost at least 20 minutes inside the pharmacy because the two employees who work are very slow; they wasted time laughing at each other and could not organise themselves (but they wore a mask to protect people or protect themselves from the other angry people).On December 13, 2022, again, they can't find the cream they ordered a week before; they laugh to each other as they look for the medicine for 20 minutes, and then they tell me, "ah, we couldn't find it because it was in generic medicines, here it is. (so I lost five trips to the pharmacy, and like 2 hours for these ?workers?) But we lost the recipe, can you come by in an hour?".So I went back again after an hour, but I found the pharmacy closed and inside an arrogant man who didn't open the door for me, didn't even let me speak and only told me to read the sign which said that the pharmacy it was closed until 2 pm?an indecent service.Was it so hard for the employees to tell me to come back (for the sixth time) after 2 pm?Inside the pharmacy, I find the sign "we do not accept violent reactions from customers". And I ask myself, "why should a customer have violent reactions?". Maybe because these people are not able to work? Isn't it too easy to say, "we don't accept violent reactions" instead of starting to improve and employing people capable of organising themselves and providing a good service?Tomorrow I will go back to the pharmacy for the seventh time; in the meantime, I bought that cream in another online pharmacy, and my temptation is never to set foot in a Lloyds pharmacy again.There is a profound difference between "doing things because they go on" and "doing things right".(the web page to report this attitude on the NHS returns an error, making feedback impossible.)
December 2022 by AM
I presented the recipe for cream on December 6th, but the cream was unavailable; they told me to come back the next day, but I still paid for the cream so that I would collect the medicine quickly the next day. The next day I came back, and they told me to come back the next day. I also left my phone number. I went back for the next five days. On those days, I lost at least 20 minutes inside the pharmacy because the two employees who work are very slow; they wasted time laughing at each other and could not organise themselves (but they wore a mask to protect people or protect themselves from the other angry people).On December 13, 2022, again, they can't find the cream they ordered a week before; they laugh to each other as they look for the medicine for 20 minutes, and then they tell me, "ah, we couldn't find it because it was in generic medicines, here it is. (so I lost five trips to the pharmacy, and like 2 hours for these ?workers?) But we lost the recipe, can you come by in an hour?".So I went back again after an hour, but I found the pharmacy closed and inside an arrogant man who didn't open the door for me, didn't even let me speak and only told me to read the sign which said that the pharmacy it was closed until 2 pm?an indecent service.Was it so hard for the employees to tell me to come back (for the sixth time) after 2 pm?Inside the pharmacy, I find the sign "we do not accept violent reactions from customers". And I ask myself, "why should a customer have violent reactions?". Maybe because these people are not able to work? Isn't it too easy to say, "we don't accept violent reactions" instead of starting to improve and employing people capable of organising themselves and providing a good service?Tomorrow I will go back to the pharmacy for the seventh time; in the meantime, I bought that cream in another online pharmacy, and my temptation is never to set foot in a Lloyds pharmacy again.There is a profound difference between "doing things because they go on" and "doing things right".(the web page to report this attitude on the NHS returns an error, making feedback impossible.)
December 2022 by Andrea Margy77
I presented the recipe for cream on December 6th, but the cream was unavailable; they told me to come back the next day, but I still paid for the cream so that I would collect the medicine quickly the next day. The next day I came back, and they told me to come back the next day. I also left my phone number. I went back for the next five days. On those days, I lost at least 20 minutes inside the pharmacy because the two employees who work are very slow; they wasted time laughing at each other and could not organise themselves (but they wore a mask to protect people or protect themselves from the other angry people).On December 13, 2022, again, they can't find the cream they ordered a week before; they laugh to each other as they look for the medicine for 20 minutes, and then they tell me, "ah, we couldn't find it because it was in generic medicines, here it is. (so I lost five trips to the pharmacy, and like 2 hours for these ?workers?) But we lost the recipe, can you come by in an hour?".So I went back again after an hour, but I found the pharmacy closed and inside an arrogant man who didn't open the door for me, didn't even let me speak and only told me to read the sign which said that the pharmacy it was closed until 2 pm?an indecent service.Was it so hard for the employees to tell me to come back (for the sixth time) after 2 pm?Inside the pharmacy, I find the sign "we do not accept violent reactions from customers". And I ask myself, "why should a customer have violent reactions?". Maybe because these people are not able to work? Isn't it too easy to say, "we don't accept violent reactions" instead of starting to improve and employing people capable of organising themselves and providing a good service?Tomorrow I will go back to the pharmacy for the seventh time; in the meantime, I bought that cream in another online pharmacy, and my temptation is never to set foot in a Lloyds pharmacy again.There is a profound difference between "doing things because they go on" and "doing things right".(the web page to report this attitude on the NHS returns an error, making feedback impossible.)
April 2022 by Adam Wilson
Would add a 0 star, it appears the staff are quite moronic who have no idea what they are on about equally how they get employed I don't know. As much personality of a boiled sweet!
November 2020 by Amy
Almost every single time I pick up a prescription from here for either me or my family, I have to wait at least 10 minutes for it, even though it's been from 4-10 working days since the prescription was put in. To be honest, I think they could have the request for a month and you'd still have to wait for them to prepare it. Really unusual for a Lloyds to practice like this. Sometimes the waiting time can be up to 25 minutes. Only reason it's 2 stars is because there is one lady who works in there who is really patient and caring.
November 2020 by Piers Gibson
First they told me my (private) prescription was a photocopy. When I urged them to call the GP practice to verify it they declined. Next they told me one of my prescribed medicines was out of production, which on checking was untrue. What's wrong with this branch?
