March 2024 by Jade Manley
An excellent service from start to finish from Rachel. Very polite and professional, nothing was a problem. I would most definitely use R&D again and will be recommending them to friends and family. Thank you Rachel for everything ?
March 2024 by Naomi Jackson
Rachel and Roger were brilliant throughout from getting the listing live and looking fantastic to securing an offer at asking within a matter of days and then facilitating the sales process brilliantly. Having worked with multiple agents, this was by far the best experience we've had.
February 2024 by Huw Williams
This was an estate sale and Reid & Dean were approached as they had an office in Meads. They immediately impressed as being knowledgeable about the local market and their advice on the asking price was very accurate and above what we had been advised by other agents. Although the fee was a little higher I felt we had good value in the result. I had to deal with them throughout by 'phone and email and I always found them very prompt and helpful and there were no "gaps" when personnel changed. They were also diligent in keeping an eye on the property while it was being marketed and the sale was goijng through. Would definitely recommend the firm based on my experience.
July 2023 by vimukthi udugampola
We experienced excellent service standards at Reid and Dean who were extremely professional and helpful.
July 2023 by Chris Wallbank
Kept in the loop throughout the whole process. Very simple and mostly stress free! Thanks a lot Rachel & Team
May 2023 by christopher copping
An excellent service from Reid & Dean. My house was let off market very quickly, to excellent tenants, at a very good rent. Zoe and Neil were great at arranging reliable contractors at short notice to ensure the property was ready to move in. I would highly recommend.Mr C. College Road, Eastbourne
February 2023 by Garry
I Used This Firm of Estate Agents in Eastbourne Recently. For the Sale of My Flat. I was Very Pleased at Start. Good Price Obtained. Regular Updates on Progress. Except for a Period Whilst an Agent Left. Joined by Two Others Shortly Afterwards They Were Good Pro- Active Staff (3) that Left.Lack of Continuity, Only Complaint.
December 2022 by Jenny Tsang
Reid and Dein was very professional and accommodating to our needs when viewing and buying a property. Good communication and excellent customer service.
October 2022 by Judy Weatherhead
Roger was extremely helpful on so many occasions, both with advice and guidance, and a maintenance chap for every random job that came his way!I would have no hesitation in recommending him and his company.
October 2022 by Megan-Elizabeth Mackie
Avoid. They?ll sell you a house, two months later continue to show it to others and then call you to say ?money talks so match it or lose out?.If you?re either the seller or buyer of elms avenue, you should know that Roger Cotton, MD of Reid & Dean, has blamed this unethical behaviour entirely on you both, taking no responsibility.After our offer was accepted, we were told the property would be taken off the market, and no further viewings would happen. It was marked as SSTC.From the getgo, we were lied to and misled. Gillian made us aware of a change of lawful use application and that was in the process and would be cleared in March. We spoke to Gillian and Samira multiple times who had said yes it will be this week,)This was a lie. The application was submitted on 11th April. Effectively, we were lied to, to get our offer over the line. It almost seems as if they never had any intention to sell to us.During the 2 months post-sale agreed and memorandum of sale, communication from Reid and Dean was poor. not one of my emails submitting offers in writing were actually replied to. About 6 weeks into the sale-agreed, we rang and spoke to Samira to see how the sellers were getting on with finding somewhere. Samira said she doesn't know because she didn't want to pester them so would not be ringing them for an update. Trying to guilt trip us for daring to query our property purchase.2 weeks had passed since we had been told to basically back off. Like anyone 2 months into a sale agreed, we felt it was appropriate to ring to see how the sellers were progressing.At 5.30pm on a friday evening, Maria, office manager called us back. Maria opened with, 'yes! They have now found and had an offer accepted on an end-of-chain new build.'Maria then proceeds to say 'well I have something else to tell you. They've had a new bidder offering £25k more (they disclosed the actual figure too) They really want to sell to you though, so can you match this?' Maria confirmed that if we ?can't get near it that the seller would proceed with the new offer and we would no longer be the buyer'.. Maria said 'money talks'. How disgusting.So on 7th May we visited the office. Only Samira was there, and once we introduced ourselves, immediately tried to distance herself from the case. We were told Roger was on his way back and we chose to wait for Roger's return. Whilst we waited, Samira asked us did Roger know we were coming, and I said no but we?d like to come in and discuss how this is unethical, immoral, it?s so horrendous it?s illegal in Scotland. To each of them, Samira said ?I know, I know?. How embarrassing, that your own team are happy to acknowledge that their MD?s actions are completely inappropriate. Roger turns up 20 mins later. Roger is chopping and changing his story. Ultimately blaming the new bidder for everything and it was completely out of his control.It came out that this other buyer had rung just 3 times. This is what Roger deems, so persistent he couldn?t be stopped, he would have got his way?. If we rang 3 times, we?d be lucky to get a call back from Reid & Dean.It then, evidently became very apparent that the new buyer had said he?d like to consider putting an offer in. At this point it?s important to note, this is not an offer. In fact, Roger, verbatim, said that he said to this new bidder, ?he would not accept the offer until he had done a viewing.? - Roger facilitated a viewing on a property that was off the market SSTC. Roger then said after the viewing, the offer came in.Roger facilitated that viewing. All he had to do, was stick to what was true. The house was off the market, SSTC. They can be contacted if the house sale does not proceed.Since then, it also has become apparent that this was all ongoing much earlier, as we followed their formal in-house complaints, and Karen, the complaints manager, actually confirmed conversations with the new buyer we?re happening and being entertained much earlier that Roger Cotton claimed.So avoid. They are untrustworthy
October 2022 by S
ABSOLUTELY DISGUSTING AGENT! ROGER COTTON SHAME ON YOU! Half way through my brother purchasing a home with Reid and dean, of which he had already paid for a survey to be done and for solicitors, this unethical agent showed someone else the house he was purchasing and sold it to them instead. The most unprofessional agent I have ever heard of. DO NOT BUY FROM THESE PEOPLE. If I could give zero stars I would. It?s a shame your company made it through the pandemic when so many deserving agents didn?t. I will be making sure this is one of many bad reviews left as it is the least you deserve :)
October 2022 by Laura Gilmour
The team at Reid and Dean have been fantastic from start to finish. We found them to be honest and trustworthy from the off. Roger, Maria, Gillian and Samia supported us throughout our house sale and we have had a good experience. We can not praise them enough. They have been approachable and contactable always, we were never left chasing any matters and our best interests where always at the forefront. I would recommend Reid and Dean anyday.
October 2022 by MrE
R&D did a great job selling my mother's house when she had to go into a home. Everything went smoothly, communication was excellent, and we got a great price. Highly recommended. Many thanks to Roger Cotton and his team.
October 2022 by Ed Sharp
A huge thank you to everyone at Reid & Dean for making our first house purchase as smooth as possible. In particular, thank you Sam Edwards for showing us around the property and answering all our questions, to Samia Steele for being an excellent point of contact throughout, and to Roger Cotton for clearly explaining the purchasing process to us. I would whole-heartedly recommend buying a house through Reid & Dean. 10/10!
October 2021 by Allan Clare
All very good. Happy we picked Reid and Dean couldn?t keep up with the amount of viewings and sold quickly. Kept up to date and well informed at all times. Good job.
