October 2023 by Gemma Buck
Visited the store in Eastbourne at the Beacon around 1pm. Young man with a beard and dark hair in the men's department upstairs went above and beyond to help me find the perfect shirt for my 1st anniversary with my lady! I returned 3 times because of him as he stopped everything he was doing, to help me find the perfect shirt! He's an Asset to ur company! And the shirt is awesome! Full credit to this young man
October 2023 by Michelle. Conway
This shop is nice and clean ,staff very helpful lovely clothes and furniture upstairs.
October 2023 by michael Johnston
Nice store, helpful and polite staff good selection of clothes,store nice and tidy, iliked the store,when in the area I will return
July 2023 by Dennis Warrington
Always get good service
June 2023 by Cathy Smith
A lovely store with much to offer, and helpful staff. Well worth a visit.
October 2021 by William Ede
I really like the in-store pick up system they have. You're instructed to use the tablet by the entrance to inform the staff you've arrived and wish to collect an order. The tablet is mounted in front of a sign that tells you how to use it and that, following its use you should proceed to the children's wear department. The same information is also displayed on a handwritten note stuck in in front of the tablet, which seems like a redundancy, but then the tablet, once you've finished given it your order codes, tells you to proceed elsewhere. So you go to children's wear, as if your presence will cause your order to descend from the ceiling. It doesn't.So you head to the checkout in children's wear, which is out of view of half the department. A member of staff asks if they can help, so you tell them you're there to collect an order. They take your name and mention, incidentally, that "there's a tablet by the entrance, so if next time you want to just use that." You tell them you did use it, and they give you an expression as if to say you are the first person to have done that, and they're not set up to deal with such efficiency, and, in fact, it's somewhat not in keeping with the general vibe.I guess it's important to keep the youths busy in some way, but I wonder if Baron Wolfson doesn't think some kind of outdoorsy activity might be better, perhaps with driving HGVs, picking crops, and slaughtering pigs.
November 2020 by Mike Kelly
We came here today to pick up a Christmas present and was told by middle aged blonde miserable abrupt women that our delivery was upstairs with the mens and home. We came out of the lift and waited at a desk to be told very rudely "NO, MENSWEAR OVER THERE THROUGH THAT GAP!!!". Times are very hard for all of us at the moment but if she don't like her job, give it to someone who will fully appreciate it and do it justice. We won't be returning!!!
October 2020 by issy baars
Now open, great summer dresses, no problem getting refund if doesn't fit.
October 2020 by Darren Scott
Good selection of clothes but better service and nicer staff at the town centre branch.
October 2020 by josie marie
ok service felt little lost with the social distancing
June 2019 by Woody Woodz
I have used this shop and the shop in town n I have to say that the Next shop at the harbour is better as the staff are a lot more helpful with the items that I wanted to buy than the shop in town so I would definitely be going back to the shop again.
March 2019 by Jonathan King
Poor customer service. Donâ??t seem bothered. Arrived to collect a few packages. In all fairness we arrived 1 hour before our collection time. The staff said â??your packages are here but there are a lot that arrived soâ?. We live a 15min journey away from this shop, not their fault, however to tell a customer their purchases are there but the staff canâ??t be bothered to spend a few moments to go and find them I personally find extremely unprofessional and poor customer service. After I have collected my current purchases I wonâ??t be using this store again. Iâ??ll either use the new and improved Next store in Eastbourne town centre or buying online.
March 2019 by Zeon Xavier
Nice sized store, just very small range for adults with child sized feet. Staff didn't seem helpful or wanting to help. Decided to not ask for help but rather look elsewhere.
December 2018 by Debbi Wright
Very pleasant, several parcels, took a few minutes to retrieve . Very friendly.
September 2018 by Lori-Anne Tee
A good selection of summer clothes but staffing seemed thin on the ground if you needed to ask anyone anything without trudging to the pay area
