September 2025 by Sherif Algendy
Convenient location, good service
November 2024 by FRANCISCO GARCIA GALAN
Great service. The staff is profesional and helpful. 100% reliable and recommended
September 2024 by Jean Pababi
Not friendly staff , not helpful
September 2024 by Luch Stefano
Slow. Never anyone available, take people off door duty and put them behind a desk
June 2024 by Elliot Raw
Very friendly staff members that helped me today got greeted as soon as you walk in didn?t have to wait around at all to be seen
April 2024 by barry porter
I had visited NatWest branch on March 15 2024 requested action for a fixed term savings account as I would be out of the country when it ended. I even wrote down in a price of paper for the staff member who served me and also another member of staff a female was present. So I have just logged in from abroad today only to find my instructions were not followed. I?m disgusted at this lack of customer service and this action has caused issues and I shall demand to see the bank manager on my return later this month to make a formal complaint and redress for the banks failure to follow my instructions
March 2024 by Virginia Howes
Utterly disappointed by the way an extremely important matter (to us), a case of thousands of pounds inexplicably going missing and apparently untraceable from my son?s account, was not followed up by the bank manager, despite seemingly earnest assurances that she would get back to us at a certain time. Very poor show, leaving us uncertain and in the dark. Not what one would expect from an ostensibly trustworthy bank.
October 2023 by Abi Henry
The process of withdrawing my child trust fund money was so difficult and prolonged. Trying to do it online was impossible!
August 2023 by Freddie Dunkley
Kim couldn?t have been more helpful in getting me back up and running after a recent fraud incident. Much more helpful than anyone else I?ve spoken to and went over and above to ensure I got everything I needed. Thank you.
May 2023 by Paul Nash
Very few staff. Unreliable machines. Not great considering the profits they make.
April 2023 by Lewis Davies
I bank with NatWest but I have to say this particular branch is very slow , last time I visited I actually walked out because I was waiting to long & I'd gone there to sort out the same problem I had today 22/4/23 which wasn't even that complicated just a simple e mail issue . After nearly 45 mins waiting I was then told to call the rewards team on a separate number ? honestly why they like many other banks have decided to close so many local branches is beyond me, my branch in peacehaven when it was open was absolutely fantastic not a single issue ever , so much for cutting back & technology not all its cracked up to be ??
January 2023 by Special
Nice branch, staff are friendly, very slow service tbo, busier in the morning period.
December 2022 by n s
Would not recommend this bank , totally unhelpful with a recent issue, left without a bank card for 17 days!
December 2022 by marilyn sutton
1hour wait. Not good enough.
December 2022 by Karen Wintle
Poor service several times this year. I do not like the queing system in place. Had to wait over an hour twice to ask a simple question which was not available on the website. Staff do not seem very experienced and professional. Wrote a letter of complaint to the manager but have not received a reply. This is not the NatWest Bank it used to be.
