October 2023 by Abi Henry
The process of withdrawing my child trust fund money was so difficult and prolonged. Trying to do it online was impossible!
August 2023 by Freddie Dunkley
Kim couldn?t have been more helpful in getting me back up and running after a recent fraud incident. Much more helpful than anyone else I?ve spoken to and went over and above to ensure I got everything I needed. Thank you.
May 2023 by Paul Nash
Very few staff. Unreliable machines. Not great considering the profits they make.
April 2023 by Lewis Davies
I bank with NatWest but I have to say this particular branch is very slow , last time I visited I actually walked out because I was waiting to long & I'd gone there to sort out the same problem I had today 22/4/23 which wasn't even that complicated just a simple e mail issue . After nearly 45 mins waiting I was then told to call the rewards team on a separate number ? honestly why they like many other banks have decided to close so many local branches is beyond me, my branch in peacehaven when it was open was absolutely fantastic not a single issue ever , so much for cutting back & technology not all its cracked up to be ??
December 2022 by n s
Would not recommend this bank , totally unhelpful with a recent issue, left without a bank card for 17 days!
December 2022 by marilyn sutton
1hour wait. Not good enough.
December 2022 by Karen Wintle
Poor service several times this year. I do not like the queing system in place. Had to wait over an hour twice to ask a simple question which was not available on the website. Staff do not seem very experienced and professional. Wrote a letter of complaint to the manager but have not received a reply. This is not the NatWest Bank it used to be.
July 2022 by R Special (It is what it is)
Nice branch, staff are friendly, very slow service tbo, busier in the morning period.
July 2022 by Reggie White
Nice branch, staff are friendly, very slow service tbo, busier in the morning period.
March 2022 by Steve Fisher
Just qued up in Natwest bank in Eastbourne.Was told I had to wait 15 mins, to draw out 4x £10 notes and 10x £1 ,coins.Waited 22 mins, then had to leave.I have banked with Natwest for nearly 50 years.Well the service in that time has gone right down hill, I have quite a bit of money tied up in various accounts, so now I will have to arrange to close all accounts and investments.And go to elsewhere,
March 2022 by Damian D
Absolutely useless,Branch full of people and only 2 cashiers opened!Avoid!
September 2021 by Jonathan Wise
Bring a sleeping bag. Ive been here since yesterday.
July 2021 by keir nicholson
Absolutely disgusting customer service!Someone at that branch has either destoyed my wallet that was handed in????Or a branch member has taken my wallet and stolen my identity????Maybe NatWest Eastbourne could answer this simple question???Please consider other options when choosing to Bank with @natwest. The most unhelpful and unprofessional bankers I have encountered
July 2021 by Katie Harper
I hope the employee walking the queues today gets recognition for his knowledge, attentiveness and hard work. I believe his name was Justin. He saved a few of the customers time by giving information on alternative ways to complete the request. The queue was right around the corner and he printed a form for me and brought it out quickly; thus saving me from disappointment and a long wait.
May 2021 by Steve Fulbrook
God knows why they still have reduced opening hours 10am to 3pm closed on Saturdays too,
