June 2025 by Lanasri Meziane
The staff's treatment of customers is very bad.
March 2025 by Jill Corbett
Went into the the bank this morning with my daughter to get her set up with online banking my daughter has autism and learning difficulties and it took quite a while. The lady in the bank zara was absolutely amazing with her helped her with all of it. A credit to the company
September 2024 by Holly Warbourn
Lovely people but all I?m asking for is some help with my personal account and no one will!!
I?ve thoroughly explained myself / the situation many times
I?ve also been requesting a refund / dispute aswell and haven?t had anything it?s a nightmare and so frustrating when you desperately need help and no one will!! ?
The staff always come across rude to me
Aswell over the phone
I don?t know what else to do other than move banks! It?s hopeless
February 2024 by Ann Kustos
I have used their services for over 30 years and for insurance. I am extremely happy with their services overall. Their insurance seems reasonable competitive. The staff are lovely and very friendly and would go over and above to help you.
February 2024 by Jacqui Kustos
I have used their services for over 30 years and for insurance. I am extremely happy with their services overall. Their insurance seems reasonable competitive. The staff are lovely and very friendly and would go over and above to help you.
May 2023 by K K
Wonderfully friendly staff team in Eastbourne branch. Very professional and knowledgeable.I wasn't able to visit for a few years due their opening limitations during lockdown and my working hours.One of my visits coincided seeing an relative and friend. Im happy that no one seemed to mind a hug as we all have been through such a hard time during the pandemic... Always a pleasure to walk into this branch and I look forward to continue my future business with them.
May 2023 by Gavin Oram
Absolute shambles and reminded me of the banks in Venezuela. Went in to deposit some money and joined a queue of 5 people. Gave up after 8 minutes when i was still 6th in line and went down to the Post office instead. More cashiers needed
April 2023 by eve peacock
Ellie was wonderful today, very helpful as I'm moving and needed a lot of paperwork.
March 2023 by Ben M
Yousuf was the name of the colleague who helped me, he was polite and professional. I had a few issues that needed resolving and he understood them perfectly and helped me along the way whilst providing excellent customer service. He is a great role model for your company.
March 2023 by Nikoletta Serli
Very good.
February 2023 by Elmurtada Ahmed
Excellent service
October 2022 by Hugh Lowes
I needed to unlock my PIN and was unsure of the process, worried I might lose my card. Very helpful lady called Donna showed me how to do it without any fuss or bother.Thank you for your good service.
October 2022 by Dos Aas
Always in a que. Everything taking ages, very slow service. Seriously, they need to improve speed service.
September 2022 by Ajith VT
Helping and good service ??
October 2021 by Mia Loveridge
The most awful bank spent 4 hours on the phone and then went into branch and all they gave me the phone number that I was trying to get through for 4hours awful avoid at all costs
