October 2023 by Robert W
Went into the HSBC branch in Eastbourne to try to set up access to the HSBC app.I haven't been able to do this near home as all my local HSBC branches have stopped trading.Lewis came over to me to see if he could help.The lad was absolutely fantastic, he was so patient with me, even when I was losing mine.He was with me for an hour helping me.Message to management look after him, he is good.
August 2023 by Adibarum
Full range of banking services available and friendly helpful staff.I popped in to open another account I was told I needed to book an appointment, when I advised that I lived quite far away and had to commute to the Eastbourne Branch of HSBC they found a way to fit me in with just a short 10 mins wait, altogether a very satisfactory experience
April 2023 by marisa gardner
Had issues with an international payment that wasn't clear via the HSBC app. Popped into the branch and was helped by Monika, what a credit to the business she is! Super friendly very helpful, helped set up a global account that means I won't get charged using it abroad, so saving me money and making my holidays less stressful. Very happy with service. Hooray for humans!
February 2023 by Rainbow Creations
Excellent customer service. Nicky is one of the staffs in HSBC, she helped me to clarify all my doubts regarding my account. Thank you so much.
January 2023 by Bawan Amin
Very friendly by far and easy service available all the time.
December 2022 by Marco Amin
Very friendly by far and easy service available all the time.
October 2022 by M Philpott
This branch has been closed for weeks for redevelopment. Opened today and I visited to pay in a cheque. Branch public areas now much reduced and (remember that this is a Bank) NONE of the cash machines worked!!! Unreal.
May 2022 by Kateryna
Monika is the best employee of the bank very polite and attentive carefully more such employees are needed
January 2022 by Ches GRUS
This is my Bank for over 15 years....and always happy.....very good and professional service.......
October 2021 by Simon Draper
Left cheque book in branch! Cashier very kindly phoned me to let me know!Nice people.
May 2021 by Viorel Bala
Very kind and helpful staff! Thank you!
January 2021 by AcC-14
I went to the branch the other day to have my coins changed. The teller laughed and looked at me strangely coz I put a cello tape to segregate the coins. I overheard his colleague saying, ?why would someone do that?? I?m with HSBC for almost 5 years now but I never felt so embarrassed and demoralised like this. Is there something I?ve done wrong? Also, it?s very unprofessional for someone to address that to their customers. I?m now thinking of changing my bank soon. ?
October 2020 by miyana chongluck
Staff were rude and didn't feel welcoming. Shame that's no other branches in same area.
October 2020 by ML Concepts
We asked some informations about a bank transiction and Monika was very professional and kind. She gave us a lot of usefull informations and she took the time to explain us everything. Thanks for the very good customer service.
October 2020 by richard allen
Stop my debit card with no notice, sent a new card a month previous which never arrived. Left high & dry. No access to Cash until Monday. ( Saturday pm - turn away from food shopping with kids) HSBC premier account. Cheers.
