March 2024 by Jacqui Vaughan
The store has a huge selection of beds/mattresses to choose from, too many in some ways, making choosing much harder.But this is where the magic mattress tool comes in, Anne-Marie was my fantastic helper and first she put me on this. A very pleasant experience and helpful in narrowing the options down. Recommending the comfort level to aim for soft/medium/firm.My budget narrowing it further, I was good to go.Anne-Marie was knowledgeable, friendly and extremely patient with both mattress and pillow choice.We narrowed it down and she then left me alone to take my time choosing 'the one', but always popping over to check I was ok.The perfect balance between helpful and giving time and space.Thank you Anne-Marie I look forward to using my new mattress.
March 2024 by Joseph Bautro
Coming at the right time as sale is ongoing, we are lucky enough to get bed and mattress at a discounted price. Adding up nice staff who assisted us very well makes the visit at ease and really worthy
March 2024 by Chrissy Didsbury
Very good service today, the man listened to my needs and I got the best personal response
February 2024 by Brian Pitcher
Went in to discuss mattress. Very good service. In depth knowledge. Went on the bed that measures your requirements. The salesperson was very knowable and not pushy. Was very patient. Ended up with complete new bed. Had good knowledge of delivery requirements.
February 2024 by Robin Crowhurst
We saw the Fortech Bestway single self inflating bed on the Dreams website. Then we called into our local store. Met by a charming informative member of staff, who answered all our questions fully, offered a hot drink. So we brought it, very pleasant shopping experience, would recommend Dreams to anyone.
February 2024 by David Butterworth
Good and friendly service, not pushy but helpful, went away with exactly what we were looking for ?
February 2024 by Quentin Berryman
Sales Service with John was excellent, however their payment process turned into an absolute nightmare! Buyer beware, please ensure you check your card is PIN based and not signature! As they only accept PIN based payment!
February 2024 by Denis Smith
Excellent service. Anne-Marie in Eastbourne was friendly ,helpful & professional, She determined which types of mattress would be best for us & we were able to make an informed choice and order a mattress . Very pleased as we thought the process would be confusing & take much longer! We even had a hot drink whilst discussing options etc! Many thanks to Ann- Marie .
January 2024 by William Pike
Very busy shop today but staff were so caring and help everyone credit to the company so happy with our purchase
January 2024 by Ian Davidson
Matt was informative, attentive and helpful without bring pushy - an ideal salesman.
December 2023 by Mike Gillbanks
Great customer service, lovely lady at the Eastbourne store.
November 2023 by andrea wharam
Met with knowledgeable and pleasant salesman, discussed my needs,all sorted within a short time,delivered within 5 days...excellent
November 2023 by Tony Cowling
A lady called Kerry was very helpful made it very easy for me. Impressed with her efficiency and manner.
October 2023 by Claire Barrass
Great service and ability to test your most suitable bed on a machine. Don't expect to be driving away with a mattress it can take weeks to get one.
October 2023 by Diane Clancy
Anne Marie knows her products and guided us in our purchase of both bedframe and mattress. We arrived with a good idea of our needs and we feel that the service completely satisfied our requirements. We have never dealt with Dreams before but would recommend to friends and family. We do believe it important for customers to do some homework on an intended purchase in order to be fully satisfied.