Doctors in Eastbourne, East Sussex

“Amazing GP service, reception staff are always very friendly and accommodating with appointments when I ring. The staff I’ve met are all lovely and have made me feel comfortable. Smooth process every time, highly recommend this GP!”

“Really in need of more staff, getting served anywhere is there can be problematic. Stressed staff that sometimes seem rude as well, I'd imagine it's down to being over worked from lack of staff.Julia on the other hand over at the perfume section was an absolute wonder went above and beyond.”

“I have been a patient at Arlington Road for 17 years - since I moved to Eastbourne - and it is an excellent practice. The doctors are great - they listen to what you say, answer your questions and talk to you as if you are an intelligent human being, not an idiot. The practice runs a range of specialist clinics and support services staffed by really good nurses and support staff. It has become harder to get a normal appointment in recent years but that reflects the burden that all GPs face - of having too many patients and not enough resource. The reception staff will always do their best to help find an appointment as soon as they can. When it comes to emergency appointments they are first class - I was once ill on Christmas Eve and the duty GP spoke to me on the phone and then called me in for a face to face appointment that afternoon. The parking can be difficult as it is a town centre surgery about 100 yards from the train station but it is such a good practice that it's worth dealing with the parking issue to be a patient here. I also like the fact that its a training practice and is passing on not just medical knowledge and diagnostic skills but a really good patient care ethos which will help future generations of patients.”

“It saddens me to read so many poor reviews. I have been a patient of this surgery for many years and i only have had good experiences. From the reception staff, nurses and doctors; all have treated me with kindness and respect. I do not generally need to use the surgery too often but i am taken seriously if i need the service.”

“I am impressed with the service that the surgery is able to offer when we are hearing how stretched the NHS is. I recently fell down some stairs and felt unable to get to the surgery and they arranged a home visit on the same day. On another occasion I needed to see the doctor but no appointments were available. I was advised to phone the next morning at 8.30 and try for one of the appointments kept back for the day. The line was busy but I kept trying and by 8.40am I had secured a doctors appointment for that day. The reception staff are sympathetic, caring and kind. The doctors I have seen have taken the time to listen and, unlike other surgeries, I have never felt that I had to speed talk my way through the appointment.Unfortunately the in-house chemist is not always very good an example being the pharmacy were insistent they didn’t have a prescription from the doctor I went back to the receptionist who confirmed it was sent to them a few hours earlier, on another occasion they could not supply a medicine needed, didn’t know when they would be getting it in, when I asked what I should do they suggested asking the doctor for an alternative drug - why didn’t they do this, it seemed to lack initiative on their part. But all in all, despite my moans, I would really, really recommend this surgery.”