March 2024 by Jim W
I really can't fault them. Ordered wrong size in the sale. They then honoured the orginal discount on a different item even though the deal had expired. Quick and clear communication and returns process was very easy and refund in good time. Really impressed.
January 2024 by nathaniel makuwi
Very efficient services. Keep up the good work
January 2024 by Pub Reviewer-UK
These guys saved Christmas?I have ordered from Dobell before and I have never had a bad experience, in fact this last time they went above and beyond to help me out.I ordered a Christmas suit, yes I know who orders a Christmas suit, especially one that you literally can only where for 1 day of the year, but if you saw the joy it brought my family you would do the same.I ordered it far too late and ordered the suit in completely the wrong size, I went for my trouser size instead of my suit size, I don?t order a lot of suits.It turned up nice and quick and I tried it on, or at least tried to try it on, this thing would have fit a small child not a middle aged man.I panicked, filled out the returns form, emailed explaining the emergency and their customer service was outstanding! They sent a replacement out as quick as they possibly could and the replacement arrived in time for Christmas, this one fitted like a glove, so much so most members of the family thought I?d had it specially made.Like I said before the joy this suit brought was unmeasurable.I?d like to thank Emelie personally for being an absolute super star and helping me with this. I will definitely be ordering more from here and feel like a very valued customer.
December 2023 by WILLIAM CLARKE
The most difficult company to make contact with I have ever experienced. I was going to but a tuxedo but I will look elswhere
September 2023 by Mark Cornell
Purchased a tuxedo suit with all the trimmings, unfortunately the trousers were a bit tight, My fault on measuring, Dobell did not hesitate and exchanged them as I had bought everything needed for a black tie event.Really happy with the quality and the communication and service. Thank you.
September 2023 by sukh bath
Great company and customer service team.Had an issue with a shirt I bought and they send me a replacement straight away.Really impressed with them.
July 2023 by Cyprus Walter
Have a manager or supervisor reach out to me if you want to know why I'm putting 1 star. There may still be a chance to correct the issue, but right now I am very displeased.
May 2023 by Graham Slater
Just received my dinner suit good quality, excellent fast service really pleased
March 2023 by Bethany Lake
Really bad experience. I ordered 5 suits with them, and emailed to ask if I could exchange this a couple of times if needs be because it?s for the groomsmen at my wedding and needed to make sure sizes fit. They replied saying exchanges were fine. No further details were included.I?ve now sent one of the suits back a second time only to have it returned within 48 hours saying it?s outside of the returns window.I was never told at any point that there was a window that I had to exchange with a limited time frame, and I?d even checked that I could exchange a couple of times if I needed to.I?ve emailed their customer service explaining the situation - the suit is still available in all sizes on their website. I?ve tried to email their customer service to say I wasn?t aware of the limited window as no one told me of it - but they?ve said it?s tough, and recommended that I spend another £200 to buy another suit?!Really shocked in a cost of living crisis and when there?s such a focus on not being wasteful with fast fashion, that a company would demand that someone lay out another £200 that they don?t have, even when you have plenty of stock AND the ability to exchange the brand new, unused suit, even after I asked if I could do several exchanges! Just because you don?t want to help!So, be careful if you do order. Should you be unclear on anything (even what they advise), they?ll make sure it costs you the maximum to make it right!Really sad, because the suits are lovely quality. Just really disappointing that this is another company focused on wringing people dry than helping or caring for customers.
March 2023 by Roger Isaacs
Atrocious customer service.Placed a £300 order and forgot to add shoes. Within 2 minutes of placing the order I emailed customer services to ask if the shoes could be added to the order so as to qualify for free postage. Was give a flat refusal
February 2023 by hans duzijn
delivery takes long and any product issues or other questions is not responded to at all. I have send many mails about damaged gilets and nobody answers.
December 2022 by Janet Broughton
Excellent service - waistcoat was delivered the following day even though I paid for 3-5 day deliveryLovely waistcoat. I have ordered from Dobell before and am still very impressed
July 2022 by Ajonemods
Dobell are a legitimate company with a wide range of suits at reasonable prices. I ordered a tuxedo on the 9th and was delivered on the 11th. The only problem is that you cannot track your order with standard delivery and I did not get any email that my order had been delivered. My only caveat is that dobell should be more communicative about one?s order. Before ordering making sure you know your measurements to avoid getting an item that is too big or too small.
June 2022 by Mitch Atkins
Customer service has been poor throughout - Spent over £900 on suits for a wedding and one of the jackets needed to be exchanged for a smaller size (not returned). The person the jacket related to was on holiday so I could not get them to try it sooner. I offered to pay the difference for the jacket as I originally purchased this with a discount code. They outright rejected this with no regard for how much had been spent with them. Wish I had taken my business elsewhere and won't be using them in the future
June 2022 by Ben McLaren
Have purchased 2 suits from this site, sizes come as expected, quick delivery and excellent quality for the price paid. Potentially could do with some quality enhancement of pictures and more detail in descriptions but overall very pleased with the products and experience thus far.
