June 2023 by Marcus Brooks
Atrocious service, including breach of GDPR, wrong size carpet first time round, poor communication and token goodwill gestures. Be aware their t&C's effectively get them out of any compensation claims if your order turns into a lengthy shambles and absolve them of any accountability for their errors if they get anything wrong. My advice, go elsewhere!
June 2023 by ross kitcher
I use them a lot as there isn?t many carpet shops in Eastbourne. Shouldn?t have to wait for so long to be acknowledged. Been here 10 mins and nobody has even spoken to me. One man is dealing with another customer (fair enough) where another lady is on the phone talking to someone about what?s for dinner tonight.
May 2023 by Google user
My wife and I purchased 4 rugs from the Eastbourne store. The rugs are of excellent quality, good value for money and we were able to chose different colours to suit our rooms.\\nRob was very helpful and provided us with useful information about all the rug choices available. However, at no time did we feel pressured into buying anything and this made us feel really comfortable.\\nWe will certainly use the Eastbourne store again and would recommend it to our family and friends.
May 2023 by Stewart Ansdell
My wife and I purchased 4 rugs from the Eastbourne store. The rugs are of excellent quality, good value for money and we were able to chose different colours to suit our rooms.Rob was very helpful and provided us with useful information about all the rug choices available. However, at no time did we feel pressured into buying anything and this made us feel really comfortable.We will certainly use the Eastbourne store again and would recommend it to our family and friends.
May 2023 by Lucky Ansdell
We are very happy with our Snuggle rugs, we bought from the Carpetright store in Eastbourne. The service was exceptional, especially Robin who was very friendly and didn't keep bother us until we decided what we wanted to buy. We will definitely use Carpetright again and recommend this store to our family and friends.
April 2023 by Dawn Gregory
I went in to Carpetright as I had bought a new car for the first time and although I had put my dogs bed in the hatchback, When I was driving I could hear my dog was sliding about on the bed. He is elderly and I didn't want him to get hurt. I needed a piece of carpet. The gentleman who I asked was extremely kind and we were able to help my dog. I want to thank the gentleman for his kindness and excellent help and service. When I need a new carpet for my home I know where I will buy mine from HERE. thanks so much.
April 2023 by Darren Scott
Was recommended CR by a friend. Found the elderly gentleman that advised us could do with some customer service skills etc. High prices and eventually went with Bourne flooring who were much cheaper and a lot more friendly plus looking after small local businesses. Trust me give them a try before you commit, you wont regret it.
April 2023 by Nick Brett
Tim was very helpful and sorted us out with all the info and deals needed to replace our carpet ?
February 2023 by Peter Harper
Both Tim and Rob were excellent in helping my wife and I with our recent purchase of new carpets for our home.The store has a warm and friendly atmosphere, with specialised advise on your purchase.Would certainly recommend this store.
February 2023 by Sam
Sam came out to measure, great service. Was thorough and knew what he was talking about. Definitely recommend.
February 2023 by Glen Lovick
Tim was excellent and made sure we ordered the correct size etc, plus enabled a nice discount.Will always return here
February 2023 by Grace Megg
Robin is a great help. Very smooth and easy experience. Thank you
February 2023 by Emily Walter
Great service , fast delivery and fitting time . Call me on every step of the process
November 2022 by Zeon Xavier
Wow didn't know Carpet right did beds. Having a browse about despite not finding the perfect bed, managed to find a suitable mattress but as wasn't in stock made a note to try other outlets.
October 2022 by Jonathan Cole
I had a very positive experience today in Carpetright. Jasmine helped us to decide which carpet to buy and she had a thorough knowledge of the products she was selling.
