January 2024 by Phyllis Anderson
I have been using this garage for 23 years and have always found the staff friendly and helpful and the video report you receive after a service is a bonus
January 2024 by Danielle Harris
Took car in for a sunroof leak and they misdiagnosed it. Brought it back to be looked at again and they gave me another wrong diagnosis saying I needed to repair for over 3k of work. So glad I didn?t and took it to an actual specialist who knew the issue right away and told me the dealership didn?t even do the job I paid £200 for. Don?t waste money here if you have any issues with your VW. Best to go to places that know what there doing.
December 2023 by Mike Sherwood
We bought a VW Tiguan from Caffyns today and we are so pleased with the car and the customer service. Samuel Lane, who sold us the car went out of his way to ensure we chose the right vehicle and guided us through the entire process. We found some other car dealers to be pushy but Caffyns were so professional and their attention to detail and finishing touches left a lasting impression. Thank you so much for the great service, we love our new car.
November 2023 by James Hore
Great service as always. Thank you.
October 2023 by Paul Martin
Good customer service, professional approach and nice people to deal with.
October 2023 by David Short
Knowledgeable and polite staffEfficient - good communication
October 2023 by Matthew Orr
Incredibly rude receptionist unable to answer simple questions without getting irate.Hopefully she was just having a bad day as it must take a lot of effort to be so miserable.
September 2023 by John Wayne Saggers
Few mis communications! Eventually sorted issues .can?t fault service given although lead times to fit in could be faster but very nice people to deal with ! Thanks ? mr saggers
August 2023 by Andy Chequers
Always great service and good value. I?ve been coming here for years.
July 2023 by Karen and Kevin Barker
Great service experienced from Stephen Fitzgerald when buying our new car. Stephen was very knowledgeble and patient, nothing was too much trouble.
June 2023 by MotoX Mase
Great customer service. Very helpful. Not often you find someone that actually does their job properly.
April 2023 by James
Fantastic experience! Sam is superb and knows what he is doing! Picking my car up on Thursday and I?m sure it will be as good of an experience as I had today!
February 2023 by Lee Spencer
I can not thank Sam and Daniel enough for their outstanding customer service. I would thoroughly recommend Caffyns VW to anyone.
December 2022 by Frederick Raveney
I have been dealing with Caffyns Eastbourne for about 15 years, and bought everything from Up! to Phaetons. I have now emigrated, but left my Golf at an agreed price for you to settle the finance, and pay the equity £6500 to me. Now complete silence, and unanswered emails.
November 2022 by Caroline Dixon
Fantastic service from start to finish. Peter & Sam in the business team were easy and pleasant to deal with, and gave a very accurate estimation of when we could expect our new vehicle, providing regular progress updates. The delivery experience was equally seamless. This is our second experience of using Caffyns and we would not hesitate to recommend them.
