November 2023 by Jen B
The worst cafe nero I've visited, the whole place smelt like damp and the coffee was poor. A complete contrast to other cafe neros I've visited, it desperately needs an interior upgrade, the inside is dirty. No wonder other people were just getting their coffee to
November 2023 by Aleck Everitt
Often go here with friends, every time has always been a pleasure.The drinks are always prepared with care and quickness, the sweet treats are very nice and have a great selection.
November 2023 by windy willingdon
Recent convert from another coffee shop chain. Nice tea and coffee and cheaper using our Gourmet Club discount. Staff very helpful but interior of this Cafe Nero could do with an upgrade. One of the toilets is still out of order and the corridor/toilet area is very scruffy.
November 2023 by Susan Billing
Excellent coffee and tea and the ginger biscuits are delicious. The cafe could do with a bit of a refurb as the interior is rather tired.
October 2023 by David Higgs
No nonsense food, traditional British meals and puddings.Not going to blow your mind but will fill your stomach and not break the bank, good value.
October 2023 by David Weller
Standard of service has gone downhill rapidly, coffee is bitter, tables not cleared or cleaned, toilets filthy! Hygiene terrible, loosing regular customers and staff, morale very low.Meanwhile prices have gone up yet again!Wheelchair accessibility: Access for wheelchair but entrance very tight and if door is closed, difficult to access, same for buggies/ strollers.
September 2023 by Giuseppe Buccino
Don't go there for any reason!Incapable of any hospitality service, not committed to quality of service and to customers satisfaction. They deserve to get broke for the way the service is intended and delivered.See the photo attached: I ordered a caramel iced latte and a cake and what we got? Half of a cake slice, two latte and no apologies or excuses or replacement of what was asked for from the shop.It's the second time we use this shop, no way will happen again!
August 2023 by FunkeyPigeon
We are a regular customer at the Eastbourne Café Nero. At last, [on Friday 25 Aug 2023] we were happy to be served by 2 extremely pleasant baristas, namely they are Imogen and Dori I must say, they were very professional, unlike the others for the first time greeted saying good afternoon as well as said thank you at the point of service. Let?s hope things will get better by the day at the Café Nero in Eastbourne. F & J
August 2023 by Helen Lahaye
I love my coffee at Nero . I do think that the toilets in Eastbourne need a total upgrade though. Please can this be done soon.
August 2023 by ratzingeruk
It could be lovely place, if you are lucky to be greated good afternoon, or smiled at you, Person in charge has no experience in hospitality. It's warm day, AC is on full, don't understand the energy costs elements.
August 2023 by Pierluigi CR
Not my usual Caffe Nero experienceA disorganized, loud guy "in charge" of the place was very slow to serve a simple, tasteless black Earl Gray with something resembling a lemon slice.Another employee, moving in slow motion, was supposedly cleaning one area of the place while the rest looked very dirt, clearly unkept. So slow was this woman that I had to help a lady in a wheelchair while she was just staring, puzzled at my action.In the meantime, the loud gay went on with his show, maybe thinking he was amusing somebody, while giving away beverages to visiting maintenance contractorsAgain, not my usual Caffe Nero experience, by far...
July 2023 by Iza bela
There is nothing extraordinary about the products, but they're decent. Staff is always great, I feel bad for how busy they are. Hopefully the company is recognizing their efforts and paying them accordingly.
July 2023 by Kayhan Etebar
went there as not many coffee shops are open before 9 am I shall find another place poor coffee miserable staff and service flies on uncovered pastries
July 2023 by WendyCaterham
My Husband and I was staying in Eastbourne and went into the Caffe Nero for a coffee and snack. The building was fine and the food very nice. BUT I do not know where they got the staff from. There were two barista's one serving and the other one was bang crashing the crockery every thing in sight. The tables were full of dirty crockery etc. The closing time was 6pm. we went in there at 4.55pm and the toilets were being cleaned and cones shutting them off. The floors around the tables were being noisily swept and mopped and once again coned off. There was a queue and I personally saw 5 people walk out as they were so very slow serving. When we left we said Thank You (I really don't know what for) and we did not even get a grunt. Guess what from then on we went across the road to Costas where we received a very warm welcome.
June 2023 by Tim JC
Excellent coffee and food at reasonable prices. Always a nice atmosphere.
