January 2024 by john bateman
Mike at the Eastbourne store was very helpful and friendly, plenty to choose from and competitive prices.
January 2024 by Diana Saukonen
Experience staff who able to explain what type of mattress i need
December 2023 by Animess
From the purchase process to delivery everything was great.Thank you Ade from the Eastbourne shop.Thank you Lee and Tobi from the delivery team.
December 2023 by charlie fry
I had a good experience at the shop, but the mattress is faulty and they refuse to exchange it, it's only less then 3 months old.
December 2023 by Elena Oakdon
Helpful ,professional advice ,good quality furniture
November 2023 by Sharon Webster
Very helpful and knowledgeable staff.. buying process extremely easy and quick
November 2023 by Lu Isa
Nice and friendly customer service in the shop and very polite and helpful delivery service.
October 2023 by Tasha Copeland
Store staff was brilliant. Delivery on time but delivery was rushed and was careless.Marks on the walls and left us with a box downstairs to handle ourselves.
October 2023 by Derek Taylor
Exactly what we wanted and delivered on time put as we asked them to do great job
October 2023 by Lucy Roberts
Nice from deciding and ordering but they delivery let me down quite a bit.
September 2023 by Francis Insley
My experience in store was very good - not pushy and let me try multiple matresses until I was ready to buy - even upsold me to two memory foam pillows I wasn't planning on buying. They talked me through the finance process and all seemed good. Delivery date was a month later, just after I moved into my new place - perfect!I received several reminders that my balance must be paid before delivery. All good, I thought, as I've paid via finance. Delivery date comes and goes, with no delivery.I call customer services, who say there is an outstanding balance, and when I quote them my finance number they say that my order hasn't got a finance assigned to it. They also can't assign it, it has to be done at store level.So I call the store, who apologise that they didn't assign the finance - they just missed that part - and they'll assign it for me now. Slightly annoying, but these things happen. They then call me back and say the nearest delivery slot is 25th September - almost a month later. Much more frustrating but we can't work miracles and other people have deliveries booked - I'm not more important than them, but I would like some compensation due to not having a mattress for a month. The sales consultant agrees to call me back with an answer.2 weeks of looking at an empty bedframe later, I've heard nothing. I call the store and a different consultant looks into my situation and can't find any information. To their credit, they look into it and call me back later saying that the OG consultant will speak to me tomorrow, and they've sent an email to see what's what.OG consultant does call me back the next day, they apologise profusely for not getting back to me - again, these things happen, but my understanding is starting to wear thin. I ask them 'so where are we at?''We can't get delivery sooner than 25th Sept.''Yes, I know, I understand that, what about compensation for the month that I don't have a mattress?''Oh, we can't do that in store, you have to speak to customer services.''Ah. Why did it take 2 weeks for you to tell me that?''I forgot'Righteo, making yet another call myself to resolve this, the customer service agent offered me my delivery fee back, which seemed reasonable, and then had to get their supervisor to issue any further reduction. After being on hold, the supervisor offered a further £11 as a goodwill gesture. I think I've probably spent more than that on phone bills to this company! Alas, I am informed that this won't increase no matter who I speak to.I am still without my mattress that I do still need, and now get to consider what I'll do with my £11 to make up for a month of not sleeping on my bed. I would hope for a further escalation, but I was assured this will not increase. I tell this tale to warn you, dear reader, that you should give an extra month for delivery, and know that £11 will buy you 1.5% of a Bensons for Beds mattress.
September 2023 by Terry Ward
The delivery was a shambles, didn't drop all the boxes and had to return a second time, please train your delivery staff to look at their delivery notes to see how many items they are supposed to deliver, not very happy with the delivery, but happy with the bed!!!
September 2023 by Barry Sturdy
Mattress superb, sadly, sales person misinformed us that the delivery people would bag old mattress.
September 2023 by Alec Grant
Excellent service. Leah, who served us, was very knowledgeable, professional, and personable.
August 2023 by Dave (Goatie)
Delivered carefree and on time no problems whatsoever
