March 2024 by Alisha O'Shea
Awful job on lashes & terrible customer service - don't be fooled by pictures!
Veronika had put up several posts about the new beam light UV lashes & how amazing they are & that they last for 3-4 weeks rather than the standard 2-3 with usual glue lash extensions. She had also posted pictures of the foxy eyelash trend & I loved them, so with the expectation of the long lasting UV technique, I booked in with her for the day before my holiday to Thailand so they would last the entire trip.
I showed her a picture of the foxy lashes she had put up on her own social media page & she acknowledged that's what I wanted.
She took 3 hours putting them on which seemed excessive & when I first saw them I thought they looked ok, not what I had wanted, but I paid the £70 and rushed off home to pack as I was now running very late & getting stressed.
Once home upon closer inspection I noticed that there was quite a sizable gap between the lash extensions and my eyelids! It looked terrible & my boyfriend noticed as soon as he got home. She had also put on curled fan lashes rather than individuals that I had shown her. Then they started to fall out randomly over the following few hours that evening & when I woke up in the morning I had lost about 30 fans & they were all gappy. I was absolutely gutted & messaged Veronika with pictures of them showing her & explained how upset I was as at this point I was on the way to Heathrow airport. She was dismissive but offered to redo them at her salon free of charge, but obviously this was impossible for me to do as I was now on holiday for 2 weeks. I asked if there was anything she could do in terms of compensation & she said no. She then said I could come back after my holiday to have them redone but obviously this was no good for me as I knew I'd have to incur more costs whilst away to get them fixed & the entire reason of having them done in the first place was for my holiday, not for daily life in England. I asked even for a percentage of the cost back as I had to get them redone somewhere whilst on holiday. She refused & got dismissive once again.
By the time I'd arrived in Thailand, there were barely any lashes left, so I found a professional lash technician who took the last ones off for me, she only had to clean them and said they had all came away really easy. She said how badly they were done & then did her own set of lashes on me. This was Sunday the 18th Feb & it's now Friday 8th March & they are still on and looking wonderful.
I need to warn people to be aware that some of the photos Veronika puts up on her page are from Google as examples & not her work. Her own photos, even of my ones were cleverly taken at an angle where you couldn't see the large gap. I am incredibly disappointed she didn't offer any compensation as it ruined the first couple of days of my holiday feeling I looked ridiculous. Avoid!
See evidence pictures on Booksy.
