March 2024 by Iris Supernova
Extremely extremely bad and rude admin/secretary. I am in the process of asking for a copy of the telephone call from the practice manager to lodge a formal complaint. They would under no circumstances provide me with their name. Family members are also complaining about the NHS. I believe they are rude to patients to get them to lose their patience so they can put the phone down. Unfortunately for them I didn't fall in their trap, keep calm is my advice, use meditation and if you can record the phone call at your end. Don't fall in the trap that's what they want. Move abroad if you got the money :)
December 2023 by James Osborne
Terrible Doctors surgery been told incorrect information by Steven Braithwaite, which caused the illness to get even worse.Also, getting told "if it's that bad go to a&e" - This is for the receptionist, a&e actually stands for accident & emergency, so shouldn't be used if we need to see a GP.Don't go here.
November 2023 by Lawrence Smith
Everyone is brilliant....very happy with everything the practice does
July 2023 by Chloe S
Whoever was on reception this morning should be ashamed of themselves.I was looking for an appoitment and there weren?t any left, the receptionists response after I asked what she would suggest ?if it?s that bad go to a&e? then hung up on me!Sorry my health is such a burden to you. She didn?t even ask what was wrong, I?m shocked people like this manage to get employed.
April 2023 by jim mce
The appointments system is a complete and utter joke. I tried to using their online appointment booking tab but it doesn't work. So I thought it would be easy to ring in and book an appointment for next week, only to be told "oh no we can't do that - you have have to call on the same day as the hoped-for appointment - and by the way we don't have any today". Brutal!
December 2022 by John Austin
It used to be a fantastic practice 8 years ago, but over the last 2 years the quality has declined, both in terms of care and appointments and admin.Getting an appointment to see a GP is very difficult and frustrating. If you phone later than 8am, you can forget it for that day, you won't get an appointment even when you get through after the interminable recorded intro message to be no. 25 in line and wait on the phone for 45 minutes. You cannot book an appointment for a future date.That's the NHS these days, November 2022.
November 2022 by S Rose
I have been with the practice a year and cannot fault them. Always seen in a timely manner. All staff members I have met have been helpful and efficient. The econsult system is a great addition to general practice - quick follow ups and frees up the phones for people who actually need appointments on the day. There is constant bad press around primary care settings adding unnecessary pressures but this is the best GP practice I have ever had. Thank you!
November 2022 by Luke Puplett
I must have been a member of more than 10 surgeries over the years and I've never had a problem here that wasn't the same anywhere else. In fact, it's probably my favourite so far. The doctors are very likeable, which I think is important, and the receptionists, though always busy are sometimes even fun! I think you reap what you sow in life :)
November 2022 by Marie McGuire
Appalling practice. My husband was diagnosed with severe emphysema by our local hospital 9 months ago. The Brook have refused him an essential lung function test many times now. All other medical settings have been operating normally for a long time now. Scandalous. He also has never been able to see a GP face to face.
November 2022 by Lau Collazo
Called so far 46 times since 8 am, as advised, to be able to book an appointment, and unable to get through, just says that the practice is closed!! The appointment system is ridiculous!!
November 2022 by Ian Bruce
Short wait to see a GP
November 2021 by noriluka
I would give 0 if I could!REALLY AWEFUL!I?ve been trying to get an appointment for weeks and I can never managed.They want you to call on this date and at this time to book an appointment like as if I?m going to meet someone super special.I?m only trying to get an appointment so I can be helped with my very over due issues.I kept calling yesterday until I got finally through and some lady told me to call them today at 8am to book an appointment (once again, which is already super weird that you can?t even book an appointment when you really need one)And then here I am calling them today at 8am on Friday as I was told to do so.So far I?ve called them 18x times as it says that they?re opened but they?re just lying and are not opened at all!It keeps on saying that they?re not opened even though it says that they are opened on Google and their opening times.This is the worst GP I?ve ever came across.I?ve never managed to get not a single one appointment.Their booking system is utterly unworkable.I?ve never been more frustrated because of a GP.If you have a choice to choose another one (which I don?t) then do yourself the favour.
November 2021 by Ella Simpson
I have been with this practice for 23 years and they have been fantastic. I am extremely grateful for the care my husband and I have been given over the years.
November 2019 by Peter Byrom
Very sleepy surgery which in our experience is persistently bad at time-keeping. Our appointment was over an hour late, and then finally we were seen by a doctor with extremely poor people skills (mumbled and spoke very little - seemed disinterested) who eventually palmed us off elsewhere, so there was no point even going! Registered here because it was close to home, but now considering registering elsewhere in case there's a chance to get some decent service.
November 2019 by Peter C
Appointment system is unworkable. You can only make an appointment for that day. All gone by quarter past 8 on the phone. Then if you get through you?re not allowed to book ahead. Catch 22.So keep trying. Every day. Oh, forget you have a job, you can?t actually book time off because they can?t tell you when you?ll ?win? an appointment!Reception genuinely suggested driving there for 8am the day you want to ?book one in person.? Which means waiting there until that appointment occurs, which could be hours, or coming back at the time. So twice in one day.Sometimes it beggars belief these systems exist or was approved by people. This is genuinely their appointment system. Round and round for days.
