January 2024 by Thomas West-Naughton
This was not a pleasant experience. We were rudely turned away by a man with pink hair claiming they were fully booked on a Tuesday evening. However, to no surprise given the abundance of empty tables, were able to make a booking online for 15 minutes after we arrived. Unfriendly staff who should not be turning away paying customers.
December 2023 by D G
All I can say is WOW. Even though I had booked I advance it took 10 minutes to get a table. Another 10 before we got the waiter. We left. On the way out I explained to the manager that we are leaving due to bad service. I even explained that I had been poor reviews on this store. She did not give a cr@p. She just said 'whatever'. This is a new low level of service I have experienced.
December 2023 by Mia Hh
So many things wrong with this place.Be warned, if you have an allergy or intolerance the waitresses are Incapable of taking your order and you have to scan a code, fill in all your details and order separately to your group which seemed totally absurd and as a result my food came out after everyone else?s, it was also burnt.Our drinks took almost half hour to come, and not a single waitress checked on us for the entire two hours we were there (it wasn?t even busy).Having worked in fast paced restaurants myself, never have I ever seen people with intolerances/allergies have to go through such weirdness just to order. Service was trash.
December 2023 by Agnes Effpunkt
Completely unfriendly waitress who doesn't even say hello and prefers not to be disturbed by the guests while looking at her mobile phone. Only 20 minutes after placing our order were we told that some ingredients were missing, so unfortunately I had to order something else. Annoying, because I only chose this restaurant because of the pasta with salmon. So my husband and the children ate alone and when everyone had finished, my food arrived. Even with dessert, half of the dishes on the menu couldn't be ordered because ingredients were missing, for example chocolate (I can't understand why such a simple ingredient can't simply be procured). On a positive note, the waiter/chef is super friendly and the food is really delicious when it arrives.
December 2023 by Frances Buckland
Great service, food really tasty, enjoyable evening.
November 2023 by Michelle Twin Mum
A pretty poor visit. We had a late lunch, booked for 2pm and it was fairly quiet. Tiny table for 4 people when they serve food on massive wooden platters.Garlic bread came with main meals instead of as starters, one garlic bread was room temperature. Sweet potato fries had to be sent back, they were fridge cold.Server didn't care, no apology. She couldn't wait to get off shift. Maybe it had been a bad day.Atmosphere was pretty non-existence. Music came on and then went off.
October 2023 by carolynn arthur
I have actually never left a post for a bad experience. If I had known this was a chain I wouldn?t have gone. I love authentic Italian. We arrived it?s our last night ordered appies and they took an hour. Only one came out then30 minutes the other. The server didn?t even know when our food was coming due to being backed up with take out. (That was more important)A table next to use had food delivered to their table which wasn?t there?s and they waited an hour. Turns out it was ours and we never saw it. Their food came and look of disgust on their face all 4 of them were complaining. Seeing that we actually left behind them. Along with a few other tables. I would not recommend this place at all.We ended up going to this cute Italian place same side just around the corner with this amazing lighted patio and service and authentic food.
October 2023 by Alistair Woolham
Bad experienceThey served one of us before everyone elseThe mains took a really long time to come out despite not appearing to be overly busy.The home made pasta had a weird gummy texture - really unpleasantWorst experience: The guy serving us the drinks mocked one of us for ordering a non alcoholic beer. I get it was attempt at humour and not intended to offend, but pretty inappropriate and could have been upsetting to someone in recovery.
October 2023 by Helen Johnson
Food was okay but extremely bland and the chicken milanese was described as coming with garlic spinach... I had one spinach leaf!! We were served by a young girl initially who was very friendly and helpful but then the female manager took over and the service was non existent. She didn't check in to ask how our food was at all; I had to chase her down for the bill and then sat there trying to get her attention with my credit card on the table while she walked passed innumerable times. I only managed to finally pay when I went to the bar and asked if I could pay the barman. Overall, this restaurant is so bog standard that I really would not bother when there are so many other better options. If you want to eat somewhere where your custom is valued and the staff care about what they are feeding you, this is not the place!!
September 2023 by Helen J
Bland, bog standard food with non existent service. Chicken milanese comes supposedly with garlic spinach... I had one spinach leaf!! No one checked in to see how the food was. Really poor. I would definitely not go again
September 2023 by nayoung kim
I think this restaurant is clearly racist here. Me and my son were led into a small, messy corner. It was dinner time, but the lights on our table were broken and didn't work. The plate of the pasta ordered was served with a mess around it. All the food we ordered was also bad, so we were hungry, but we had no choice but to leave it all behind. It was the worst experience of my trip to England.
September 2023 by sallyann duffy
Very slow service 45 mins on a Tuesday night wasn't packed either. Chips were pure greasy couldn't eat(didn't charge us). Pizza was good. Salad was about one leaf with dressing and very overpriced @4.15. Teenage grandaughters had mocktails @ 5 each and were very underwhelming!Disappointed won't try Zizzi again.
September 2023 by ej smyth
I went with a group of 7 others and we loved the food, service and atmosphere. I'm gluten intolerant (not celiac) and so ordered the GF pizza. It was the best gf pizza base I've ever had! Tasted just like a traditional Italian pizza base. The staff were super nice, friendly and helpful. We had a great evening here, highly recommend.
August 2023 by Aaron Turner
My family visited Zizzi on the Sunday of the August bank holiday. We booked in advance but at 12pm it was still very quiet, so walk-ins were probably accepted.We were greeted when we entered and given a choice of tables.My 2-year-old was occupied with the menu that doubles as a colouring-in sheet. He also enjoyed the complimentary pasta crisps.My wife and I chose the Italian Garden. I had meatless meatballs on mine as I quite like the sound of these. Our son had the little soul breads and lentil ragu.The sauce on the pizzas was delicious and it is always great being able to see the pizza oven. It was a shame there were not more vegan pizzas on offer as the Zizzi ones available in supermarkets are tasty so it is surprising they didn't do these in the actual restaurant.I'm not sure why but service was efficient but not friendly. There was no check to see if we were ok with our meal and when we asked for the ragu pasta to be boxed up we were just given the box. I feel this is something that could have been done for us. We just felt invisible.Signage for the toilets was not clear but it was down some steps. We found as we were leaving the accessible toilets and baby changing. Unfortunately, this was too late for us as I had already changed my son on the floor outside the downstairs toilets.
August 2023 by Millie Peak
Not even worthy of 1 star let alone 5.Waited 20 minutes to be asked what drinks we would like. We ordered mains with the drinks as god knows how much longer we?d wait. 45 minutes later? no food. I asked after 50 minutes how much longer it would be. To be told there?s a delay in the kitchen but they are cooking it so 5 more minutes. Another 20 minutes went by, no food. In this whole time waiting, we wasn?t asked if we wanted more drinks etc. awful service. 3 other tables had come in and ordered over 30 minutes after us and had their mains and starters. So I don?t understand what the ?delay in kitchen? was.Disgusting service. We got up paid the drinks and left without the mains even arriving to the table as it was laughable how long it was taking.Won?t return. Don?t usually eat at chain restaurants and today I got reminded why.
