April 2025 by debbie hollis
The manager Neil was, once again, supremely helpful and understanding. I can't thank him enough for his help
April 2025 by Ellie Dodds
Just wanted to thank Charlie and her team for their help this afternoon. They went above and beyond to help me with my enquiry and were friendly and welcoming the whole time. I could not appreciate their time more. Thank you
February 2025 by Rebecca Deller
Excellent customer service from Neil who handled our enquiry with such efficiency. He went above and beyond to ensure we had all the information we needed. Thank you!
December 2024 by O Gower
I'm not sure why this branch exists. There is no reception and one machine.
December 2023 by Arno Sedgley
Friendly, helpful staff.
October 2023 by Richard Butcher tuset
We have had the best customer service probably ever at this branch. Friendly, helpful, kind and patient. I?m very grateful for all your help - you?re amazing ???
June 2023 by Oliwia Kirowska-Kawka
Monika is very helpful, she always gives advice and is very kind ? But once I was in a bank and an old lady (forgot her name) was very rud and did not want to help.
March 2023 by May Sisengnaune
Nadia in Brighton she was very very helpful and patient and solved my an issueThank you very much
February 2023 by Tobias Broadley-Karlsson
Such unhelpful staff. Last 3 times I've been in the branch they have not been willing to help out. Today there were 2 members of staff and no customers and I was told that they were too busy to open an account. Bloody joke
August 2022 by Paul Officer
I alway find the staff so helpful to me and great service much better than other banks i.e. Natwest
June 2022 by K 8
The old lady's attitude here is one of the worst experiences I have ever had in a professional setting.I was already banking with TSB happily, but now see this as a completely unacceptable environment and will not be using TSB for business.I came inquiring about opening a new account, information about opening a business account, etc. Since I am fairly new to this, and also not born in the UK, it has taken me longer than 10 months now to receive my national insurance number, there has been a delay registering my business, a delay receiving my UTR number, etc. Essentially it's been a slow crawl, but HMRC has been ace with correspondence throughout it all.The person was already not sympathizing with me, and her attitude very noticeably turned disrespectful and dirty when I answered about what I do. Mine is a widely disrespected business in the public eye, but this is a bank. This is very clearly discriminatory behavior.She did not read the little explanation I had typed out ahead of time, and then responded with inaccurate information for my circumstance.For example, she told me about how when she had her own B&B, she just went to the "tax office" and got everything sorted in a week. It was made to seem that this was some sort of HMRC office where I could sit down with someone, but when I looked for it, this ended up not existing. She must have been talking about a tax consultant office that must have closed down.Considered rating a little bit higher since service was fine with another worker on a different occasion, but hated this so much I have to leave it at one star.
June 2022 by Joanna Rowland-Stuart
The services offered here are mostly automated through an indoor ATMThere are staff around to help.It is not a traditional bank branch, there are no counters with tellers.
April 2022 by S. Davoodi
Very hard to open a new account.
March 2022 by David Hawkins
I have now happily dramatically increased review stars as the have re-opened after being closed for months. My family and business have been customers of TSB for 35 years, and their Brighton branch staff are exemplary.
January 2022 by Ana Rose
I absolutely detest going in here..Hate it!! I leave with severe anxiety and frustration..In the process of closing my account.The staff are rude,lazy &clueless.Give inaccurate information &waste time. Put you through hell with 100s of questions when all you want is to take money out of your own account. If there was an option of no stars I would give.
