November 2023 by Pam Mason
Tip top service from very helpful staff. Thank you!
September 2023 by Zuzana Imrichova
Very nice place with many choices of brand shoes. Also professional customer service, very kind and helpful staff . Thank you for today nice experience in the store for helping me, from Josh.
May 2023 by Simon Bishop
Very helpful thanks
April 2023 by anna khan
Unfriendly and rude staff. Absolutely appalling customer service. Won?t be shopping there again.
January 2023 by Beverley Ann StepForward Practice
We would like to give Josh 10 stars for customer service. On Monday afternoon brought 2 pairs of shoes for our wedding (1pair being for my son) and 1 pair had to be delivered. They arrived as promised on Tuesday afternoon. Sadly too big so went back to see Josh at Churchill Square Brighton early Wednesday morning and he not only reordered another pair but reassured us that if they didn't come next day he would find a solution. Pleased to say they arrived first thing this morning (Thursday) and we get married tomorrow (not my son!!!). Thank you Josh for going above and beyond on customer service.... We will definitely be shopping in Sole Trader again and will be recommending to others too.
November 2022 by Daniel Mitchell
Excellent place for gingers to trade the soles they have stolen
August 2022 by MON
The staff is uninterested, unfriendly and borderline rude. Everything seems to be too much trouble even though they never seem to be busy in the slightest.And when I went to return one of the 2 very expensive pairs I bought, the guy inspected them like if I was a delinquent! I understand they have to check if they?ve been worn but it was obvious they hadn?t yet he looked and looked and looked. Made me feel really uncomfortable
July 2022 by Beverley Webb StepForward to Have a Voice
We would like to give Josh 10 stars for customer service. On Monday afternoon brought 2 pairs of shoes for our wedding (1pair being for my son) and 1 pair had to be delivered. They arrived as promised on Tuesday afternoon. Sadly too big so went back to see Josh at Churchill Square Brighton early Wednesday morning and he not only reordered another pair but reassured us that if they didn't come next day he would find a solution. Pleased to say they arrived first thing this morning (Thursday) and we get married tomorrow (not my son!!!). Thank you Josh for going above and beyond on customer service.... We will definitely be shopping in Sole Trader again and will be recommending to others too.
October 2021 by Poppy Lily
Had to go in store to check if an order had come in, yet, as had received no updates. The person serving was unfriendly and refused to allow me to collect the order that they hadn't even bothered to tell me had arrived because I had no photo ID. First and last time of ordering from this company.
September 2021 by Yas Zaf
Extremely rude custom service didn?t ask if we needed help. Kept staring and didn?t even smile or say hello. Never coming back here, didn?t bother buying anything purely on the service
August 2021 by WhoMan
Idk what this is, never been, 5 star
August 2021 by michelle Crompton
Absolutely fantastic service
May 2021 by Lisa
Everytime I go in... Noone asks me if I need a size or help me in any way. Staff stand around looking boredI just avoid the place now
June 2020 by Simon Martin
Few days ago, I was victim of a fraud on eBay, someone took control of my account eBay account. Ebay ensures that they would take care of this with the seller so purchase would be cancelled and reimbursed They sent message to Sole Trader. I also sent 3 messages. Soletrader never replied, and kept the charge without reimbursement and sent the item in a non verified address. The fraud is over 160 euros and I suspect this seller and company are fully taking part in the fraud. Avoid them if do not want issues
July 2019 by Eric Still
Great service and very informative staff.
