August 2025 by Luke Savage
A little disappointed. Purchased a pair of work shoes which ripped. I emailed Soletrader but as I purchased them from a shop they needed to be returned to a shop. The shop were happy to refund or replace as it was a fault with the shoe. They couldn't do a like for like replacement as there were none left in stock. The new shoes were £40 more. They wouldn't do anything on the price increase even though it is 30-45 min journey, each way. That was disappointing enough to make me check prices online later. Soletrader online store have lots of discounts for similar shoes. All this means is, that next time I need a pair of shoes, I'll purchase them online instead of in store, putting yet another nail in the coffin of the high street shop.
April 2025 by David French
Got ignored.
November 2024 by Ed Brinton
Sold me a faulty boot. They wouldn't exchange it because I wore it for one day. So now I spent £100 on a boot I cannot use.
Waste of money.
June 2024 by Arzu Tak?l
Today I wanted to buy a pair of shoes that costs 150 pound. They said that i can pay cash but except 50 pound. 50 is a UK?s money also, I?m mot a UK citizen, so I didn?t want to use my credit card. I would understand if they don?t accept eur or us dolar but 50 pond it?s really strange !
November 2023 by Pam Mason
Tip top service from very helpful staff. Thank you!
September 2023 by Zuzana Imrichova
Very nice place with many choices of brand shoes. Also professional customer service, very kind and helpful staff . Thank you for today nice experience in the store for helping me, from Josh.
May 2023 by Simon Bishop
Very helpful thanks
April 2023 by anna khan
Unfriendly and rude staff. Absolutely appalling customer service. Won?t be shopping there again.
January 2023 by Beverley Ann StepForward Practice
We would like to give Josh 10 stars for customer service. On Monday afternoon brought 2 pairs of shoes for our wedding (1pair being for my son) and 1 pair had to be delivered. They arrived as promised on Tuesday afternoon. Sadly too big so went back to see Josh at Churchill Square Brighton early Wednesday morning and he not only reordered another pair but reassured us that if they didn't come next day he would find a solution. Pleased to say they arrived first thing this morning (Thursday) and we get married tomorrow (not my son!!!). Thank you Josh for going above and beyond on customer service.... We will definitely be shopping in Sole Trader again and will be recommending to others too.
November 2022 by Daniel Mitchell
Excellent place for gingers to trade the soles they have stolen
August 2022 by MON
The staff is uninterested, unfriendly and borderline rude. Everything seems to be too much trouble even though they never seem to be busy in the slightest.And when I went to return one of the 2 very expensive pairs I bought, the guy inspected them like if I was a delinquent! I understand they have to check if they?ve been worn but it was obvious they hadn?t yet he looked and looked and looked. Made me feel really uncomfortable
July 2022 by Beverley Webb StepForward to Have a Voice
We would like to give Josh 10 stars for customer service. On Monday afternoon brought 2 pairs of shoes for our wedding (1pair being for my son) and 1 pair had to be delivered. They arrived as promised on Tuesday afternoon. Sadly too big so went back to see Josh at Churchill Square Brighton early Wednesday morning and he not only reordered another pair but reassured us that if they didn't come next day he would find a solution. Pleased to say they arrived first thing this morning (Thursday) and we get married tomorrow (not my son!!!). Thank you Josh for going above and beyond on customer service.... We will definitely be shopping in Sole Trader again and will be recommending to others too.
October 2021 by Poppy Lily
Had to go in store to check if an order had come in, yet, as had received no updates. The person serving was unfriendly and refused to allow me to collect the order that they hadn't even bothered to tell me had arrived because I had no photo ID. First and last time of ordering from this company.
September 2021 by Yas Zaf
Extremely rude custom service didn?t ask if we needed help. Kept staring and didn?t even smile or say hello. Never coming back here, didn?t bother buying anything purely on the service
August 2021 by WhoMan
Idk what this is, never been, 5 star
