July 2023 by Alex
Absolute con. The shoe and the company. The sole is not built to last and its their famous scientific "patented" technology. It wears away so quickly. I emailed the customer service on the website and no response. Almost 2 months and no reply. Went to the shop, and the person in the shop basically went "Yeah they do that". I was also informed they don't sell the insoles and suggested I go to boots to buy a new insole. Why are you paying all this money for this medically proved product that doesn't last if you're going to be told to go to boots?!
June 2023 by Chelsea Pegram
Opens 2 hours after everything else in Churchill Square. Don't have the opening times on the door so just kept coming back like lemons. What a waste of money on parking.
June 2023 by Emma Tasko
Dan was really helpful and friendly, got a great bargain pair of shoes!
June 2023 by Hola M
The staff are fantastic, friendly, very helpful and relaxed.Footware selection is fantastic.They really go out of their way to provide first class service, find what you're looking for ensuring the fit is perfect and make you feel welcome.Definately worth visiting before you head anywhere else for your footware needs.
May 2023 by First Last
The staff are fantastic, friendly, very helpful and relaxed.Footware selection is fantastic.They really go out of their way to provide first class service, find what you're looking for ensuring the fit is perfect and make you feel welcome.Definately worth visiting before you head anywhere else for your footware needs.
May 2023 by David Hill
Beware of buying Skechers. Did you know you can only take advantage of their 45 day returns policy if you have only worn your purchase in the house! I bought a pair of expensive trainers which I did wear in the house for a few days with no problems. Once I started going on longer walks in them I was in agony. I hoped there might be a wearing in issue but after 3 weeks I returned to the shop. I explained the problems I was having, but no joy. Because I had worn them outside they wouldn't give me my money back. How are you supposed to test these all terrain trainers without going outside?I would have accepted a voucher but that wasn't even offered. Customer service is terrible. I won't be buying from Skechers again.
May 2023 by Cosimo Pastorelli
Brilliant shop, brilliant staff! In particular a very thanks to Amelia for her patience. Really a credit for the company!
February 2023 by Brady Wheadon
I took my elderly mother to Sketchers Brighton today. We purposely went midweek as we new she would need the full attention of a good, kind and patient sales person. Serina, our sales assistant was absolutely awesome, i couldn't count how many times she went off to get different styles and widths in all various colours. This lovely lady made my mothers day and we came out with a good fitting comfortable pair of shoes. Thank you Serina!
February 2023 by John Bradbury
Not too bad shopping experience however the staff could have been a little more helpful. At least I have come away with a new pair of shoes.
November 2022 by Anthony Gagola
Amazing sales team, so helpful, can't recommend highly enough
September 2022 by Mary Cox
Helpful staff.Went the extra mile by calling Eastbourne branch for my size.
August 2022 by Madlen Standen-Grant
The customer service in this store is appalling! So much so that I will never be returning or purchasing from Skechers again. The manager is unbelievably rude. She spoke to my family and I with such disgust! Terrible!If 0 stars were an option I would be giving that.
August 2022 by Jessica Budd- Jeffreys
Such an awful experience will not be returning. The manager was rude and quite simply nasty. We wanted a refund for a faulty product and were told it wasn?t possible and we could have a voucher or send it too head office. The staff were unhelpful. As for the manager how she is in that role is beyond me, no customer service experience whatsoever , walked away from us, told us if we?re going to make such as issue then we can have the refund. She wouldn?t give her name and walked away. Very rude and a very unhappy customer.
August 2022 by John McManus
Disappointed to be told a blue light discount could not applied to shoes which were not in the sale, as they had a back to school promotion, not applied to any adult shoes. Yet blue light discount was applied by sketchers online ?? Very annoying & disappointed as would prefer to support store not online.
August 2022 by Philip Butterworth
Its shoes are on the expensive side but very comfortable.
