September 2023 by Richard Bristow
Ok it?s a premier inn. It?s in a concrete box. But it?s in the centre of Brighton. Everything you want in Brighton is in walking distance. Staff are always fantastic be in first thing in the morning or last thing at night. And it?s a premier inn so you know it?s got great rooms with a decent bed. I?ve stayed here quite a bit and it?s one of my favourites.
September 2023 by Adam Jackson
Right in the middle of the town centre so good location although very noisy and very very busy outside.The room was large and comfortable so was happy enough but the corridors and other communal areas of the hotel are filthy.Bar area was tiny with a small selection of beers but reasonably priced. Didn't get an evening meal as was fully booked but plenty of places to eat out and about and the breakfast was very nice.Staff were very pleasant and chatty and very helpful.
August 2023 by Kay Sp
Love the location! Right in the middle of everything and a 5 minute walk to the seafront. Enjoyed our stay so much we booked an extra night. There isn't on site parking but they have a reduced price deal with a car park 2 minutes away.
August 2023 by Jim Fische
Not good at all. Have been to plenty of Premier Inns elsewhere and they?re usually good value for money but this one was awful. Used the self-service check-in machine as there were no staff members around and was given an empty sheet of paper for a receipt and a key to a room someone else was living in - didn?t feel that I or my belongings were safe after that. Eventually, we were given a different room which was ok, but they didn?t turn the machine off to stop the same issue happening again. There were only two staff members on shift for all check ins, front of house and bar that evening, so we ate out as the staff were overwhelmed. Breakfast was shockingly bad. 9am midweek the majority of the food had run out and what was left was cold and tasted terrible. The restaurant was full of customers and the dishes they put out for cooked breakfast was about enough for two people. As I say, I?ve been to other Premier Inns before and the breakfast has been more than satisfactory, but this time £9.50 for the few scraps that were left that I could barely swallow felt like a joke!! I felt bad for the few staff who were working there - they were very polite and running around as fast as they could, but this place is seriously understaffed and under-provisioned. Would not recommend staying here!
August 2023 by ANNA
We stayed recently for an overnighter with a child in a family room. Based on our stay we would not return and we wouldn't recommend. The hotel was very unclean, the communal lift had a sticky liquid on the floor and the corridors were dusty and smelt of old tobacco. The surfaces in our room were sticky and the bathroom hadn't been fully cleaned. Basically, it felt like everything needed a deep clean! For nearly £140 for a week night with no breakfast this wasn't what we were expecting. I raised the issue with a member of staff who told me to raise it with PI online. We did and they sent us a very lacking apology, citing they didn't have the correct cleaning products and that we should have raised an issue during our stay. We did and staff told us to email via the website.I've always relied on the consistency and cleanliness of PI hotels, but in this case we were let down.I wouldn't recommend for families.On the plus side, it was central.
August 2023 by P807IGag
On arrival was welcomed with a pleasant smile from two friendly member of staff. Amazing staff with a great sense of humour. Breakfast, very busy Urge managers to review the staff numbers per shift.
August 2023 by Scook34
Booked due to location - city centre arrived 10pm after ferry from France had issues checking in but was sorted. Booked a fmaily room and it was a great size. Comfy and clean and what you expect form a premier inn room. Although only 2 cups and 2 glasses when there was four of us (2 adults and 2 15 year old children) We were woken up at 6:30 on first morning by the fire alarm. Exited the building - no fire it was another shop in the block. Delt with well by the 2 staff I saw. Didnt have breakfast first day went to cafe instead but got breakfast second morning(9:30) and was very disappointed. No fruit juice, no water, very little yoghurts to choose from. No pastries available. The cooked breakfast was good but huge queue and had to wait for certain items. All seemed very choatic. The layout of the resuarant made it feel very crammed. The location of this hotel is excellent - right in the centre shops, pubs, cafes etc and close to beach. It is abit tired and could do with bit of TLC bit our room was clean and comfy and all we needed for a two day visit. We parked at the recommended car park - make sure you get the QR code from reception to get reduced rate
August 2023 by debbieg682023
Our stay at the premier inn was excellent, bed was comfortable breakfast brilliant value for money. Staff were very friendly and helpful. Would definitely stay again and recommend Premier inn north street Brighton
August 2023 by nicolalP4508KF
The hotel is amazing. All the staff have been very accommodating for our needs especially Emelye and Esther. The rooms are clean and the breakfast is very filling. The location is great and easy access to the beach. Definitely will come back!
August 2023 by Dan Clarkson
Premier Inn can you please advise why your customer service is so poor? You don?t reply to emails, you don?t answer your phone and when you do reply you make your staff failing our issue. Don?t expect a reply to this as you ignore everything else !!!
August 2023 by shirleymartinlee
Prices are hiked right up when there is an event on we went to a festival, which we paid a lot of money for tickets, food and drink, we decided to stay at the Premier Inn thinking it would be a cheaper option, but it cost us £400 for 2 nights and also had to pay another £40 for 2 days breakfast.
August 2023 by Vacation00671260485
Standard Premier Inn. Everything was clean, the bed was comfy and the shower was hot. Great location central to town, the lanes, the laines and the sea front. Easy to get into a night with a security guard to make it feel secure. Open plan reception with easy check in and check out. Would deffo visit again.
August 2023 by Sparkly57
We had a great stay here, I?m so glad we weren?t put off by all the negative reviews. Yes the entrance lobby could probably do with a lick of paint but our room was spotless. We had an issue with our TV which a member of staff rectified immediately. All the staff we came into contact with were helpful and friendly and were more than happy for us to leave our luggage with them after checkout. This PI is in a brilliant location, very central and a 10 minute walk from the train station. We would definitely stay here again. Thank you.
August 2023 by connie h
Stayed at this hotel on 27th July until 29th entrance was not welcoming very dirty our room was awful as it was very unclean and fixtures and fittings where very dirty in need of renewal.the curtains where threadbare please see attached pictures.fire door on the second floor was damaged and very unsafe we reported this to reception along with other complaints no apparent issues sorted.would not recommend this hotel as standards are not like others we have stayed in.
August 2023 by M5978VJthomass
Went to see a concert here in Brighton and stayed for the night. The check-in was smooth and every member of the team we interacted with was great. The room was clean and the beds really comfortable, will definitely stay again next time.
