November 2022 by aznim ewer
Lovely shop owners and absolutely warm greetings ! I will definitely stop by again when visiting son in uni.
September 2022 by Darren Reed
Went into the shop to buy jasmine face cream , definite sale(2xjars ) to be told we?re shut ?.. and ushered out 5.02 ?as a business owner , very bad customer service . No opening times visible.Poor show, disappointing, will not be back . !!!!
July 2022 by Debra Goring (debrapples)
Very helpful lady in there, Ruth. I learnt so much! Fab little shop in the Laines.
May 2022 by Jason Happy48
The best place in the world and almost as happy as Happyfit.uk ?
January 2022 by Nick
Disappointed to find none of the staff were wearing masks. No hello or welcome, just a very surly attitude. I had to ask if gift wrapping was available and got huffed at. Not what you?d expect when paying £18 for bubble bath
December 2021 by Nick Boniface
Disappointed to find none of the staff were wearing masks. No hello or welcome, just a very surly attitude. I had to ask if gift wrapping was available and got huffed at. Not what you?d expect when paying £18 for bubble bath
August 2021 by Dominique Coetzee
Love their products, smell amazing ... Ordered some products but was missing 1 item, contacted them via their web chat and was helped straight away. Replacement was sent out and received it within 2 days, very good customer service.
March 2021 by Sutherland Millar
Always helpful staff.
January 2021 by Whoever The Person
Excellent quality soaps, toiletrie, essential oils and the likes with the very highest environmental & ethical standards. If you know anyone who insists on this like my Mum who wouldn't touch anything from even nice shops like Marks & Spensers or Infinity Foods then this is the place! Presently they are wrapping things up beautifully (it's Christmas time). This is a bar of soap and bottle of 'foaming bath' (whatever that is) I brought for her today...
December 2020 by Carol Ann Eades
Very, very disappointed - made a substantial order via the shop - nearly £200 - and I had to pay postage!! There is a mistake with the order - I have been trying for several days to remedy this - left countless messages on the answer phone but no response - cannot follow up as no order number included - just a hand written receipt! Needed the order urgently to send overseas - do not recommend this shop and definitely not their customer service .Even with covid restrictions surely after several days my call could be returned?
November 2020 by Anna Izabela
Cold staff members which is weird considering they aren?t young girls. You would expect a great customer service from those ladies and especially in a shop like that. Makes me feel uncomfortable to go there. No hello, no approaching customer, you have to go and ask for help and also they talk to you like you are wasting their time as asking questions unless you buy straight away same second of coming through the door. I get treated with better customer service in cheeper shops by youngesters. When they are busy with unpacking deliveries they don?t take notice of you whatsoever. Both my friend and myself had this experience in this shop.They also don?t ever pick up their phone. That?s before lockdown and after. Shopping only online. Will never go to the shop again. Shame cause I love the products. Cold and up nose customer service. Making this pretty shop feel very unease.
November 2020 by Ashley Desmond
I always love needing to pop into Neals Yard!Apart from it smells amazing, the staff are always super friendly and very helpful. Very educated bunch :)
November 2020 by Jill Houghton
Wonderful friendly staff,very knowledgeable and extremely helpful.Thank you for your very useful advise.
November 2020 by Natasha Baldrian
Always love this place, staff are always really helpful and attentive.
October 2019 by Barry Wright
Nice place.
