October 2024 by Gabby Tilley
Do not use the drive thru. Waited an hour and 15 minutes for 'fast food' and received a parking fine because of them losing our number plate. This will be taken further.
October 2024 by A K
Mcdelivery today
Instead 4 muffins I received 1!
Unbelievable is it really difficult counting to 4?
No more orders there .. I won?t recommend
October 2024 by Antonio
If you have nothing to do for the day then come to this McDonald's It's always stupid busy even during the week. When everyone should be at work if you even order a drink you will be waiting 20 /15 minutes for it worst McDonald's
October 2024 by Saskia X
It was dead literally no cars parked no one in the restaurant and I still waited 20 minutes for FAST FOOD !
October 2024 by Charlotte Mercer
Waited ages for food and then when it cam missing 2 items and had no straws on the tray and the wrap came incorrect when it had been customised
October 2024 by Carter Jones
Super slow never come here also don?t bring your girlfriend cos she will eat all your pudding while u wait rediculously long for your mains
October 2024 by Jamie Mouland
This McDonald's used to be great and it's just gone downhill.
- The drive thru is terrible always ask you to park up
- multiple attempts going up to the window to ask where our food is. One of the workers finally found out what happened 1 hour and 15 minutes later. My number plate was " written down wrong " so the order has to be made again
- finally received our, order and yeah the food was hot and it was nice but also received a parking charge for exceeding the 90 minute stay.
Appealed the parking fine to explain what happened and they are still confident I need to pay for "overstaying".
What was I supposed to do, park my car in the multi story, take the numberplate off and sit in a space in McDonald's for my order to come out.
October 2024 by Taylor Harling
Visited here multiple times when around the marina, and every time is the same story, made to park up (which I?m ok with sometimes) and it takes ages, and the foods not any good. But today. I literally, got an oasis and a wrap of the day, was given the oasis at the window and made to park up, by the time the food came 20 minutes later my oasis was long gone and the food came cold. Not usually one to complain but this place is utterly awful.
October 2024 by REG nedi
Nice place to visit.
September 2024 by David Lester
We waited for 30 minutes in the drive through. There was people walking back to the window who had been waiting in the bays for food to be brought out which had been forgotten, complete chaos.
When our food arrived it was stone cold.
This is the worst McDonald?s I?ve been to.
September 2024 by A.R.K
Anyone who's eaten more than a few McDonald's knows not all stores are created equal. This is one of the worse ones, it's always noisy and chaotic inside, service is often slower than at other branches and this branch will ALWAYS miss off your sauce, even when you've paid extra for it. If you're using the drive through I'd recommend checking everything is there before driving off because you can't guarantee that here.
September 2024 by scottygair
Without a shadow of a doubt the worst McDonalds I have ever been to. The wait for food is almost always painfully long and then not worth the wait. I don?t blame the staff, it seems like management need to get a grip of it.
September 2024 by Gary Heath
It's macky ds what u expect
September 2024 by RoRo
I need to write to compliment a member of staff on duty at circa 20:30 on Monday 23rd September 2024.
The staff member?s name was CURTIS, whom I later found out was a crew trainer (I believe).
My query related to an order placed via the McDonald?s App. The issue was a payment had been recorded, after a table service order, as pending on my credit card having followed an error message via the app. I sought assistance with this matter and Curtis unflinchingly obliged whilst the restaurant was busy.
After expeditiously taking the time to seek and understand (information from the app and also reviewing the pending payment) and empathise with my situation he offered a very proactive customer recovery solution. My dilemma was that I couldn?t confirm that my order had been placed and queued! He sought to seek affirmation to my order, which was not evident, and having reviewed all the presented data offered a solution.
The solution may not have been the correct in the long term, (pending payment and no order still prevailing), however his understanding and quick action fed two hungry customers in a timely manner.
The solution was to order the same meal at a point of sale cash register without further payment.
He also took the time following an enquiry, by myself, to actually come to the table with an order update!
The food arrived by personal hand delivery and was gratefully received.
I felt I had to speak to the on shift manager, Zee, who was also very courteous and customer centric, and state that I shall posting a review/comment.
Now some may read this review and say it is only a burger! Well in this day and age of instant online gratification, non human interfacing etc, it was terrific for a slightly(ish!) older patron to have someone understanding to help!
Therefore Curtis??..thank you, you are credit to McDonald?s and the service industry and are very much appreciated and hopefully valued by your employer.
September 2024 by Peter Chen
They have redefined the meaning of FAST FOOD!!
