Home Decor in Brighton, East Sussex

“the Irish man, Owen, was really friendly and chatty - really helpful with finding discounts and signing me up for rewards. His customer service skills were excellent. Overall a very lovely experience and his warm attitude brightened up my day!”

“Such lovely and sweet ladies working there today! Sorry to have not got their names, but they really went above and beyond ? Excellent service, and as always a huge selection of handy things!”

“I’m a frequent shopper at homesense and I love it, I love finding new items and I probably pop in once a week as I live close by.

I’m a retail manager and I’m very passionate about customer service and Today I had Brilliant service from the guy who served me at the till. I Didn’t catch his name but his operator number is 4863.

He was friendly, smiley, helpful and efficient. He even spotted my empty drink cup in my hand and asked if I wanted him to put it in the bin. This wasn’t even in my mind as I was going to dispose of it outside the store but this is an example of elevated customer service. It doesn’t need to be out of the box or show stopping, what counts the most is the basics and how you make your customers feel.

Thank you ?”

“Consistently shopped at this terrific store for years! My first port of call for gifts, homewares and soft furnishings. Unbeatable customer service and quality products. Highly recommend.”

“I found them very helpful and knowledgeable, and they sold me a metre of mains wire I needed when their competitors sold it by 50 metres a go. Really good service, highly recommend.”