August 2025 by H MAYFAIR
Great staff super helpful
August 2025 by Neil
Best CeX I?ve ever gone to! Staff are lovely and great to speak to. Also has an amazing variety of foreign films when I go there!!! 10/10
August 2025 by Jackie Kelly
Absolutely brilliant service today from Jack. He helped us with a warranty claim and really spent time going above and beyond. He made the process smooth and easy. Extremely satisfied customers ?
August 2025 by Reika Hayashi
Everything is great, however it'll be amazing if they can find a cheap and smart way to integrate their voucher system. Having to look for vouchers in my email is a massive pain.
March 2025 by Fee W.
If you buy from Cex only do so in store and then, buyer beware. The 5-year warranty isn't worth the pixels its written in. I made the mistake of ordering online. I was sent a phone which was not fit for purpose. It would not open to 180 degrees. The after-market screen protector was creased so I removed it because it was a Samsung Z Fold 4 and I hoped it was this badly applied after-market (i..e. not the one Samsung fitted in their factory). I hoped removing it would allow the phone to open to 180 degrees as it is supposed to. I emailed Cex who told me to take it into the local shop. The salesperson who served me looked at the phone and confirmed that it did not open fully as it should. He also noted that there was a bulge in the middle of the hinge. I said how disappointed I was that it wasn't as expected from your company who my son has been using for many years. I said I thought it was a grade C, but the salesman replied "it should never have been sold to you in this condition (the hinge bulge as well as not opening flat). I used Cex because they had upgraded their guarantee to five years. The salesman said he'd process the refund because no Cex branch had a similar phone. I left the shop disappointed that my purchase couldn't be repaired and Cex didn't have one find the same price range. An hour or so later I was phoned by the salesman from the Cex store I visited. He told me my refund had been cancelled by his manager because I had removed the screen protector and the fact that it was creased and bubbled didn't matter. I had voided the warranty on a phone a Cex employee said ex should never have sold me! He told me that his manager had noted I had removed the screen protector and had therefore voided my entire 5-year warranty. The warranty states I must not remove the "factory fitted" screen protector. I pointed out the screen protector wasn't the original because whoever applied it had creased it when they had put it on and there were air bubbles under parts of it. That made no difference. I have wasted £465 and have a phone which is frankly not fit for purpose. AVOID.
January 2025 by Henry Fradd
This cx is always full of good staff. The staff could be a bit faster, but whatever the policies are a bit annoying. But what can you do
December 2024 by Edie Bea
Just been served by Jordi, what a fantastic help! Couldn't ask for more. Polite, efficient and did everything to help me understand what I was buying and why (as I'm not so techy myself) thank you loads Jordi ??
December 2024 by pete aps
Great range, found what I wanted online and there it was, easy peasy .. thanks ?
December 2024 by Mo
Very nice and friendly staff
December 2024 by dohnuns
Nicely kept shelves, makes it propper easy to scan titles. Decent selection of tech, bit pricey mind; let off cos they do adult content.
November 2024 by Helix Knights
Great place, dvds £1, a complete bargain!
November 2024 by Taylor Thunderbear
Nice place and average staff. A lot of questions and not a lot of getting to the point however can't fault it to much......
The definition of average
October 2024 by Dharmesh Pancholi
Good place for secondhand electronics, games, PCs & much more. Buys & sales
October 2024 by Stephen Davis
Bit nervous about buying a second hand ohone here but service was friendly and professional and got a great price part exchange on my old phone
September 2024 by Foxter_pro Alhemaidi
The best cex ever , they had every thing in stock , the video game collection was amazing I bought everything there just for 50 pound
