September 2023 by Lee Griffin
Good products and good service but the smokers who smoke right outside the exit really let the wholesaler down. Bookers have made them a smoking shelter at the back of the car park. Instead you got them smoking in couples causing a right old stench which happens to come in to the building. Move away from the exit which we use you donuts!
August 2023 by Sara Ratcliffe
Really helpful staff, well laid out and great stock. customer service was so friendly and went extra mile too.
July 2023 by James Crawley (JCM Advisors Group)
Not my usual store, but needed to get some stuff. Quite frankly the friendliest and most helpful team in store I have ever encountered at a booker. Wish this was my local store now.
July 2023 by stuart slaney
Quick and easy cash and carry
April 2023 by J
In the Brighton branch, on Saturday, around 11 am, I walked into the tobacco section, and a female employee named "Claire" said to me very rudely: You don't have a business account, you can't come in the tobacco section, I have to leave , can't stay here! . I don't know how confident she is to treat guests so rudely, maybe the managers didn't manage well! I haven't even complained to her manager, but she went to complain to the manager, saying that I violated the rules! The attitude is too bad, even if I don't know the rules, I can't treat guests with such words! Hope the top management of bookers takes this seriously! My very unpleasant experience! Waiting for reply.
April 2023 by Jack Teh
In the Brighton branch, on Saturday, around 11 am, I walked into the tobacco section, and a female employee named "Claire" said to me very rudely: You don't have a business account, you can't come in the tobacco section, I have to leave , can't stay here! . I don't know how confident she is to treat guests so rudely, maybe the managers didn't manage well! I haven't even complained to her manager, but she went to complain to the manager, saying that I violated the rules! The attitude is too bad, even if I don't know the rules, I can't treat guests with such words! Hope the top management of bookers takes this seriously! My very unpleasant experience! Waiting for reply.
March 2023 by Christopher Ditchburn
Excellent choice of stock ?
February 2023 by Emma Lown
Staff helpful, some shelves empty short supplies, but great value
February 2023 by Bill Lockwood
Got everything we wanted warehouse was clean and the staff were friendly and helpful
December 2022 by Mark Gosling
Prior to the pandemic, me and a friend used to enjoy visiting Bookers to have a casual browse and to stock up on bulk items. This weekend I urgently needed some items, so we decided to visit for the first time since the lockdowns. I wish we hadn't bothered.We arrived just before 3pm, and the first 10 minutes were great. However, we were suddenly confronted by a fork lift driver heading towards us (I believe his name is John), with no beeper on the fork lift truck, who proceeded to have a go at us, telling us the the store was closed (this was at 3pm, mid afternoon!).He then rudely told us that 4 calls had been put out - none of which we heard, and most would have been before we arrived. I was later informed by till staff that the PA system can't be heard in the part of the building we were in. There were no signs on the door with closing times clearly visible and no members of staff mentioned anything when we walked in.As mentioned, I needed an item urgently, so I ran to the back of the store to quickly grab it before proceeding to the tills (as most people would do). Upon returning, we were confronted again by John, who proceeded to have another go and spoke to us like naughty teenagers (we're both close to 40). He then mentioned the times are on the website - why would anyone look at the website? Who expects anywhere to close at 3pm?A few suggestions for bookers:1) Don't assume everyone visiting are regulars who know how you operate. CLEARLY signal your closing times in a place everyone can see.2) Fix your PA system.3) Put beepers on your fork lift trucks. Not having them is dangerous, not only to customers, but also for staff members, who were still walking about after closing time.4) Tell John to show respect to your customers and to not speak to them with disrespect, like they are misbehaving teenagers intentionally causing problems.As for me, I left feeling very upset and belittled. I am glad Bookers didn't get my money. Frankly, if this is how they now operate, they don't deserve it.
October 2022 by T Kingston
Friendly and much better run than known competitors. Toilets clean and recently refurbished. Always complementary drinks for customers, and everything scans easily on the self scan system. Sometimes tills understaffed leading to avoidable waits, hence the 4 instead of 5. Still the best of its kind though. Still waiting for assistance with online access....
July 2022 by balenostyling 4x4
Currently handing out free Covid test made in China. Not sure about that one!Staff mostly helpful. A lot to choose from. Various offers in store.You can only go if you have an account and have the card. Don't believe whoever answers the phone saying come in, no problem because Hitler on the counter will send you away. Poor people standing in the rain wiring to be then turned away.Would recommend going and opening an account. There is a lot of product that is cheaper at Tesco though so look around and be mindful of costs.Update 25/04/22, Google (and Booker used to) states open till 17:00 on Saturday. After politely being asked to leave, I can vouch it is indeed 15:00. So don't embarris yourself casually walking through picking up your goods thinking you've got loads of time.Update 11/07/22, if you go after receiving a voucher, make sure you take the voucher. Their system is not up-to-date enough to email the voucher if you forget it you can show them in your phone. Still recommend going here, staff still helpfull and friendly. Looks like Happy shopper products have been ditched in favour of Jack's 'part if the Tesco family' brand.
June 2022 by Conor Clarke
This is a super large bookers with a whole range of stuff inside. Lots of good deals and a wide variety of different foods and drinks
June 2022 by David Ditroi
Staff helpful and very polite.
May 2022 by Graham Munday
Quick to be served. Everything in stock I wanted.
